Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bolt on removal

Hello O2 Team,I want to remove my bolt on with 1 GB of data and 50 minutes (£12 a month) but unable to do so.Could you please kindly remove my Bolt on for me.i am looking forward to hearing from you soon.Kind regards,Liudmila Fleming

A payment via the app to cover extra charges this month, a question or two

Hello, I made a payment of £67.40 to my account to cover extra charges from usage this month. I went to the “Make a payment” section of the app and from there I selected “Pay unbilled”. The payment was successful, it went through. Does this mean that...

Lost Sim

Hello, I have lost my SIM card, is there anyway I could get it converted to a virtual one?

Cancel o2 Contract

He

Unacceptable signal quality. Best course of action?

Hi I've been with O2 for a few months now.The signal quality of the service is entirely unacceptable. Using my phone across a wide range of towns and cities of northern England I would say 3 out of every 4 times I take my phone out of my pocket I hav...

Struggling to pay

I can’t pay my recent due bill due to changes in my benefits payments I’m not able to pay until 18/07/24 in full. I hope to avoid any disruptions to our service in the mean time

i want to cancel my contract

I want to cancel my contract.

Hi, I would like to change my plan to a 12 month contract.

Resolved! Do I need to activate bolt on?

Do I need to 'activate' the bolt-on once added to my O2, or is that automatic? Dont want to be charged because I missed a step

Resolved! Unlimited Data Sim - Is there a limit?

Is there a limit to the data used on an o2 unlimited data sim? I purchased this sim and with kids streaming movies and playing games, I wondered if there was a limit in the small print. I can’t see a counter for the data usage in the my o2 app so I c...

O2

Forum Posts