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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 254863 Views
  • 2 replies
  • 2 kudos

Bolt ons

How do I buy a bolt on for next week for travel to Turkey

Hayley99 by • Level 1: Joiner
  • 584 Views
  • 3 replies
  • 0 kudos

Scam using PAC

Just had a weird conversation with customer services. Rang them because my contract is expiring. Said I would probably end contract as it was double other providers. Without asking she sent me a PAC then demanded I tell her what it was. I just told h...

Jgriff65 by • Level 1: Joiner
  • 1036 Views
  • 8 replies
  • 0 kudos

New SIM

I am a new customer. I ordered a SIM. It hasn't arrived. I do not have the app - as I am a new customer and I am currently using a foreign phone number. Is there anywhere I can contact customer service?

Lt101 by • Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

europe roaming

I am going to zone 2 and zone 3 Europen countries. If I buy data for the zone 3 country, can I use it in zone 2?Thanks

JC24 by • Level 1: Joiner
  • 403 Views
  • 3 replies
  • 0 kudos

Transferring unused top.up to new pay monthly bill

My top up runs out on the 3rd, but I topped up yesterday £15. However I have ordered a pay monthly sim which arrives also on the 3rd. Can I transfer the £15 top up to come off my first bill?

1Leesy1 by • Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

Billing date

The pdf of the bill for the number *********** clearly states it runs to 4th August 2024.But on the website it says the monthly contract will renew on 28th of July, which is a change for this number.I have just concluded two contracts for other numbe...

JohnBB99 by • Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

Where is my delivery

I’m looking for my handset it should’ve been  delivered today? 

Mel15 by • Level 1: Joiner
  • 451 Views
  • 2 replies
  • 0 kudos

sim card is not working

hi theremy SIMcard just stopped working the other dayi need a replacement SIM sent to my home address the problem is that.... to get through security you need to send me a text which i cant receiveas my sim card is not working and my phone is now not...

charlie79 by • Level 1: Joiner
  • 286 Views
  • 1 replies
  • 0 kudos

Resolved! Data usage

The O2 app doesn't seem to want to download to my phone, how do I check my data usage on the webpage? Please help

Lou86 by • Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Resolved! Change direct debit

Hi, I need to change my direct debit from one account to another - how can I arrange this?

Whippet by • Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos
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