Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrading but airtime is more expensive

Hi, Id like to upgrade to the Iphone 11.When personalising a plan I have chosen a 24 month contract, unlimited text & minutes & 30gb of data (which is the same plan I am already on).When I select this plan I pay back the phone at a rate of £14 a mont...

Resolved! Future bills

Where do I find my future Bills in 'My O2? 

jayney1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! checkout issue

I place an order recently and the upfront is £30, but upon checking out they increased the upfront to £450. please I want to know what's happening.

Resolved! Paying my contracts

I need help as I won't av the money in the bank for 29th and I don't want to be cut off but I will av the money in the bank on the 30th of this month to pay my contracts

Gemma0613 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Moving sim to new phone pay monthly

Hi there I have bought an unlocked phone after damaging my contract phone. The sim isn’t working in the replacement handset any ideas?

LY81 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Swap my sim authentication

Trying to install esim as second number on my iPhone SE. To swap my sim O2 requiring me to receive a text message to my new (second) number however this isn’t activated on my iPhone yet as it is the second number. Any way around this?

Mjs1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Two numbers on bill

I changed to O2 and kept my old number using the PAc code.Now on the bill there is another number there? Some people are getting textx from a random number. How do I fix this? I have a Samsung A52s phone

Beehug by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payments outstanding

I have cancelled my contract. An had to speak to you guys 4 times on the phone but no one has helped I just keep getting passed from person to person. I owe £33 but my contract keeps going up it is now saying I owe £70

Resolved! making calls on mobile broadband

had new huawei mediapad t5 on pay monthly cant get to make or get incoming calls ? when i go to enter pin 2 default of either 1111 0000 or 5555 its wrong and ive got one chance left, everything works through whats app calls texts etc wondering if any...

bex123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 delivery ID

I'm receiving a upgrade from o2 Wednesday I got an email saying driver will ask for ID I don't have ID as dint drive and never been asked for it what should I do?