Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change Surname

Can i change my surname on my account, as i have gone back to my maiden name ??

Resolved! Blue light card

Good morning all. Does anybody know if I get o2 discount with a blue light card? I qualify for one through my new employer (Highways England) I'm told I may be eligible for 20% off my airtime bill. Thanks in advance, Mike

Resolved! Pay off device & upgrade through 3rd party?

Hi. I want to pay off my device & upgrade early. o2 does not stock the phone I want & the ideal deal (still on the o2 network) is through a 3rd party. Can I pay off the device (4 months left on contract), the go to a 3rd party & go through the upgrad...

Resolved! New contract with o2 via 3rd party. Can I transfer my exsisting number?

HiI am looking to get a new pay monthly with o2 via a trusted 3rd party supplier as it is cheaper deal than o2 can’t offer me. Therefore my question is when I get new phone delivered I’ll pay the remainder of my current contract off can I then transf...

Resolved! Demon games

I have had charges for demon games and have had not signed up to it. Can any one tell me how to stop this please?

Resolved! Crap service

Word of warning: 02 will never help you. I have had problem after problem and been lied twice now. Disappointment doesn't even come into it after being a customer for over 10 years, and all they say to me is 'it'll cost this much'.....total cowboy sh...

Resolved! Changing direct debit

Hi I would like to change my direct debit how do I go about this.

Resolved! Purchases

I have requested through text message for the add on purchase option to be closed on this account and at the moment it is still live. Can you please turn it off as I do not want bills of £80 per month thanks

Resolved! Issue with upgrade contract

Hi, I've had issues with an upgrade I took during January and was wondering if anyone could help/advise. My initial phone was bought from Carphone Warehouse with a 2 year contract that ended 17th February 2019. At the beginning of January I decided I...

Resolved! Japan

I'm travelling to Tokyo next month and am seeking any advice on using my iPhone 8 with monthly sim only. I'll be there for 2 weeks and not sure what to do for the best. I won't need it a lot but some data would be very handy for messaging my daughter...

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