Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bolt on Data not working

HiI bought a 4Gb data bolt on two days ago and I can see that it has been added to My 02, phone say it's connected to 4G - but it's not working, no internet/network access?I've been trying to call O2 and use the app chat, but no luck getting through ...

Resolved! Pay Monthly Bill Gone Up without notice

Hi, Due to being messed around by companies in the past I have all my bills set so nothing extra can be charged yet my Monthly Subscription has gone from £17.50 before VAT to £17.97 this month. I was not informed of any price rises prior to bill rais...

Contacting support

Does anybody know how I speak to customer service? When I call it says they can’t take the call and hang up, I can’t find any live chat option or other way to communicate. For some reason my phone line is down and I need it for work.Any suggestions?

03330 numbers

If you get unlimited calls are 0330 numbers free too?

My account was put on hold until my next billing date 16th March to allow me to get my new details

Hi my account was put on hold until my next billing date which is 16th March to allow me to get my new details and card from the bank as I have had really bad bank fraud for about a year and a half .. your college said to call back if a bar goes on a...

Phone cut off

Hello. Even though I have paid my bill in full they have cut off my phone and as I am a nurse for the nhs I need my phone right now..... it has been 24 hours now and it still hasn't been turned on.... tried to call them but due to Corona no one will ...