Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Outstanding balance

I left o2 a few months ago and was told there is a balance remaining on the account but I've not received a letter and cant ring the customer service to find out. Any ideas?

Data Allowance reduced mid-contract

My 2 year contract is half way through and when I signed up I had 75GB of data, this month My O2 app is only showing 25GB data allowance, has anyone had this issue?Thanks

Giffgaff To O2 Help Anyone

Hi, I’ve just joined o2 got my new sim that’s working fine on the temp number, I wanted to transfer my giffgaff number over to o2 so i got the pac code yesterday and did the form which said my Number would be transferred today, this morning my giffga...

Mobile Data not working

Hi there,On Monday morning the 4g on Samsung Galaxy S9 stopped working completely and hasn't been working since. When using mobile data the 4g icon is visible at the top of my screen however only one arrow is lit up underneath it. This is the arrow p...

Bills

We are contracts which are split phone cost and tariff. Our contracts have now ended and we've paid for the phones, therefore our bills need to be reduced to reflect this. Can it be done online

How to tell what handset model you have

Hi my phone has stopped working but i need to know my model number and i've logged into my O2 and can't see the details of the phone i bought from O2 if you could tell me how i can do this. as i can't phone o2 as i've no phone. and i dont have the bo...

Resolved! Ipad

Hi we orders and iPad but realise when it went through it was 36 months instead of 12. I can’t get through to anyone how can I change this ?

Contract up soon. How do I get a SIM card deal

I would like to purchase a SIM card deal. How do I go about this. Please help. Thanks lol.

Disney+ upgrade

Hi, I was due an upgrade, however decided to opt for a sim only upgrade. I specifically picked a sim with the free 6 months Disney+ offer. After upgrading, it stated that I had 28 days to select my offer. I left it 48 hours before logging back in, wh...

Said you would not cut me off...but you have

Typical O2. Dunno how there customer services win so many awards. Spoke to payment management about not being cut off due to laid off because of covid19. O2 pay,ent management assured me I would not get service restricted and guess what. Service has ...

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