Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! International calls

Hi I call Ireland from the UK on a frequent basis. What's the best bolt on or SIM swap to reduce my bills for a Pay Monthly contract? Thanks

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Prepaid phone doesn't switch into the network quickly

Hello: I have recently moved here from the US. I have a Samsung S7 Edge that I used to sign up on O2 PAYG. My phone doesn't pick up the internet as soon as I step out of Wifi range. I have to call a free number (e.g. Top-up) and keep on the line for ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

texting abroad

My son was in Italy and returned to UK from 13/7 to 8/8. He then went to France until 25/7 then returned to UKMy bill shows texts from 25/7 to date costing 29.2p each. Is this not supposed to be free or charged at 15p/text?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Cancelling Contract

I am past the 24 month period of my contract and do not wish to renew as I am living abroad now, how do I cancel my contract to stop the charges?

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! mobile phone bill

Can you tell me why my billing period is 23 July 2017 -23 August 2017, yet I have £5 of charges from 7th July 2017 on this months bill?? Please explain as I didnt expect the bill to be this high at all Regards

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Why is 02 so expensive?

I switched to o2 as everyone kept telling me it was cheaper and most of my friends & family are on 02. But with Orange I got unlimited texts for £7.50 a month With o2 I only get 300 texts for £10 I'm failing to understand how a 14000% price increase ...

TommyT by Level 1: Joiner
  • 12 replies
  • 1 kudos

So frustrating

So 02 decide to just cut me off block my incoming calls and block any access to talking to someone onlineSo how do they expect me to get in contact with them!!!!!!

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Resolved! How do I find all my bills for the past 2 years on the website?

How do I find all my bills for the past 2 years on the website? I've been clicking around the website signed in for half an hour. My app says go to the o2 webiste that I am on and I just need to view and print off all my phone bills? Can anyone help?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! international calls

I would like to know ,why I am getting charges when I call to EU country from UK.It doesnt make sence,if we can call from EU to Uk free.

Anonymous by Not applicable
  • 10 replies
  • 0 kudos