Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Need to contact o2 as bill is too high!

Hi, I paid off my device and got the S20 on March 10th in the my local curry's/carphone warehouse shop. The deal was 60gb and unlimited texts and calls for £39 a month, I was already paying £35 for the S9 so thought this was a fab deal so signed up f...

O2 service centre in Norwich, what name?

Hi guys I have sent in a faulty phone via prepaid envelope to Communications House in Norwich.Just spoke to Royal Mail and they need the full address of where it was sent (more than postcode and bulding name) I assumed it would be o2 but no, no o2 at...

Bill

Hi could someone advise me please on paying my bill for next month i need to do extra payments and due to husband not working at the moment due to covid19 the bill next month is high and cant make additional payment on app as its requesting full paym...

Lost Phone - now found

Hello I am hoping you can help me? My son lost his phone - in lock down- you couldnt make it up ... the phone number is [Removed] Anyway we have search everywhere turned the house upside down knowing we had not gone out with it. I called today to ask...

Insurance

Hi how can I cancelMy phone insurance thanks

paying bill%20during%20covid%2019

Who do we speak to about bills during this period, i am on total lockdown as we have a high risk child, self employed so not worked for nearly 2 weeks now..how do i get some help? i am worried about losing my service my phone is my lifeline at the mo...

Childs bill

My 10 year olds bill went out today and it was £260 as apparently she has been buying stuff on a game which she is saying she hasnt I cant get through on the phone what am I supposed to do especially at a time like this I can't afford to be paying th...

Discount Code

I recently upgraded my phone via chat. Phone has arrived but as part of the chat I was told to get back in touch as soon as handset arrives and ask for employer discount code of SLT01 to be added to your account. In the current situation I cannot cal...

Change name of account owner

Hello I wonder if you can advise at all? How do I go about changing a phone to another name? I have two numbers associated to me and I need to change one to my husbands name. Is there a way I can do this? ThanksDenise

Number transfer

I had a giffgaff sim for about a year and I’ve decided to switch to the o2 network which also runs giffgaff. I wanted to keep my number so I’ve already filled in the details before my sim came home to me on the application form for my new sim. The si...

O2

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