Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can I add a second phone/person to my account?

Hi there, Wonder if you can help. Is it possible to add a second phone/person to my account and set them up on a Pay Monthly account? (all under my account). Any helpful advice is welcomed. Thank you, Gemma

Payment of bill

I have received an email stating Payments on your account are now overdue I have tried calling all the numbers to look into this as I don't think this is correct however, I am never able to speak to a human. I am being told in the email that I will h...

Microsoft contract

Does the keyboard come with the Microsoft pro x contract?

Charged for a text that never sent and failed

Hi there I just got charged 70 odd Pence on PAYG for a small text like 7 lines and On top of that it failed to send. Why have I been charged for it still if it didn’t send??

Resolved! Got refunded up front pymt - is contract cancelled?

Hi. Wondering what my next steps are Filled out an application last Wednesday night as a brand new o2 customer for an iPhone 11 pro Space Grey 256g phone. Got my contracts etc by email straight away and an order number (the device says in stock and n...

Return not processed

Hi, I hope someone can help me. I upgraded my phone to the iphone 11 pro, it arrived in the post and I decided I wanted the bigger size so requested for a return. They sent me the packaging and I returned it in the post before the 14 days was up. Thi...

Disconnected

Hi, I was disconnected last week as I forgot to pay my device plan (I’m a teacher so it’s been more hectic than normal) and as a result was disconnected. Not an issue, I paid, left it 48 hours expecting it to take a little longer to be reconnected, r...

Phone turned off

Hi folks first time posting. My wife's phone appears to be completely turned off with no incoming calls or messages being recieved. She was late on a payment over the last month and this is because she was laid off by her work ( now furloughed) and d...

Bill overdue but they didn’t take DD??

Hi, o2 sent me a message to say my bill was overdue for this month, it should have been taken today by DD but they haven’t taken it and now are telling me I’m overdue. Has anyone else had this and why wouldn’t they have taken the DD as it’s showing a...

Scan mobile number

I have received a text from 07551072736 stating: We are unable to process your latest bill. In order to avoid fees, please update your payment information via: [link removed] Does anyone know if this is this a scam? I haven't clicked on anything

O2

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