Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120375 Views
  • 27 replies
  • 5 kudos

Resolved! Airtime Plan

I took out a Device and Airtime plan, in July 2017. If I pay off my mobile, will I be able to change my Airtime plan to a cheaper deal. Dont need unlimited minutes etc. Just need Unlimited Text and a small data plan. Thanksgreycamper

Anonymous by Not applicable
  • 2373 Views
  • 6 replies
  • 0 kudos

Resolved! Sim swap, arranging from overseas

HelloI live in Australia and keep an O2 sim active (by texting every 6 months) for when I visit the UK from time to time.I need to change the sim from micro to nano, and someone who is visiting the UK is going to bring me back a new sim with a random...

GlenSydney by Level 2: Apprentice
  • 2755 Views
  • 22 replies
  • 0 kudos

Resolved! Discount - open - family and friends

HiI work for network rail and entitled to a discount, has anyone else had problems getting the discount applied to their account. Chestnut

Anonymous by Not applicable
  • 13296 Views
  • 11 replies
  • 0 kudos

Resolved! Quick question - texting a friend abroad

Hi there, A friend of mine is away in Germany while on business. We've been texting back and forth throughout the day. Am I right in assuming I won't be charged for this? I'm on O2 Refresh with unlimited text messages, and I'm texting a UK mobile num...

Fran_P by Level 1: Joiner
  • 841 Views
  • 3 replies
  • 0 kudos

Resolved! Cold Calling

I recieved a call yesterday from a company called Quality Communications stating that they were calling on behalf of O2 regarding upgrade, has anyone else heard from this caller?

Anonymous by Not applicable
  • 2210 Views
  • 8 replies
  • 0 kudos

Resolved! Coverage

Has anyone had any success in cancelling their contract when they have no coverage at all from 02 where they live, i am am moving house at the end of the month and there is absolutely no signal in the area

Anonymous by Not applicable
  • 716 Views
  • 3 replies
  • 0 kudos

Resolved! Viewing my bill

Hi,Whenever I try to view my bill on the website, right after signing in, it says I don't any any products registered, and it can't be-. How is that possible? Also, my the device plan payment is meant to be over after a year. Does it end automaticall...

Anonymous by Not applicable
  • 1123 Views
  • 7 replies
  • 0 kudos

Cancel my contract and number

Hello, I have had my phone blocked for three weeks. I can't make phone calls. I would like to cancel my contract as well as my number, because I am living abroad. How can I do that, please?

Anonymous by Not applicable
  • 819 Views
  • 2 replies
  • 0 kudos

Resolved! shortahe of data

i dont have enough data whats the best deal from o2 to get more ?

Anonymous by Not applicable
  • 693 Views
  • 4 replies
  • 0 kudos

Resolved! Refunds

Right a company called cellfish media has been ripping me off every Saturday for the past month an I have rang o2 and they told me they would credit my account to pay the bill for me. Where do I find this account with credit put into it??

Anonymous by Not applicable
  • 916 Views
  • 3 replies
  • 0 kudos