Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can't speak with anyone

I would really like to have a conversation with someone about my bill, but I can't get through on the phone, no one is responding to emails at this time, and the link I was sent for live chat doesn't work. Does anyone have any ideas? Thanks!

Resolved! premium number charge not dialed by me

I have been charged £13 > for a premium number on my latest bill. i have not made this call. I cannot contact O2 for them to investigate and am concerned it might happen again, advise would be welcome

Resolved! Order

Hi, I’ve ordered a phone on 01/04/2020 and untill now I didn’t received nothing . I ve tried to phone them but nobody took my call for 30min.. they took my money from my bank account but nothing till now. What I should do now?

Resolved! Broken Phone

Hi, My phone is broken. As you can imagine with the current COVID-19 situation I need a working phone. I have tried to upgrade via your website, but I can't because I cannot switch my phone on. Is there any way you can help? Kind regardsFaith

Resolved! My Xperia 5 wont switch on

Hi, My 3 month old Xperia 5 switched itself off during the night ad will not power back on. I have charged it, plugged it into a pc and every variation on soft or hard boot with no luck. I have tried to get in touch with o2 but can't get through to a...

Resolved! Free upgrade

Can I get a free upgrade am 16 mth into a 2 year contract and all my family are on o2 through carphone warehouse and have been offered free upgrades with o2 I got my phone from an o2 shop direct but have been offered nothing anyone know if I'm entitl...

Resolved! Student discount

Ok, so I just upgraded my phone contract and used my 20% student discount from UNiDAYS. When I was going through the order it said the discount had been applied and would come off my monthly bill (the plan, not the phone) however when I've looked thr...

Resolved! Cancel order

Does anybody know how I go about cancelling an order I placed? I can't get through to customer services on the phone, the live chat is deactivated whilst lockdown is on and I'm stuck. Reason being, I applied 20% student discount to my new contract an...

card payments

I have been trying to pay my bill online for over a week. it is continually rejecting card. I have checked with bank and card not damaged and fubnds available. 02 are now threatening to cut me off.. age 75 and very unwell, this is a nightmare. I only...

Have two%20numbers%20can%20i%20add%20the%20second%20to%20my%2002

I have two numbers on my 02 account can I add the second number to my 02 if so how do I do this

O2

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