Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

INCOMPATIBLE SIM CARD

HOW DO i GET AN O2 SIM THAT WORKS ON MY iPHONE 8

Cannot make calls with new iPhone 7

I cannot make any calls on my new iPhone 7. Nor can I receive any calls (they go straight to the voicemail). I have turned off the phone and re-started it again. I have turned Airplane Mode on and off again. Neither of these steps have helped. I can ...

Unexpected Charge for Disney+

I have been charged for Disney+ when it should have been free for 6 months. I am unable to speak to anyone about this as it is not classed as urgent!

Resolved! SIM Only Contract cancellation

I am looking to cancel my Sim only deal before the contract end, so am I right in saying that I will only be charged up to the end of the month of cancellation.

Resolved! 02 text saying unable to process my current bill

I received a text from the number +44 7884 298466 saying they are unable to process my current bill and a link to click on is this a scam i haven’t clicked on the link just wanted to make you aware

home isolation, virus and mobile phone bills

Four weeks in to home isolation,we are in the at risk category as far as the VIRUS is concerned.We received our mobile phone bill,£180 more than our normal £12 per month. We should have reviewed our normal usage limit of 500 minutes,clearly not suffi...

Return change of mind contract tablet

I need to return 2 tablets that on contract I can not get anyone on phone live chat is off I am stuck. Where do I return to. Please help. The phone only answers for emergency calls to customer service.

my bill

Hi, I have been with O2 for over 10 years. My tariff was £11 per month. I have rarely if ever gone over this tariff.Last month my bill was £350 and this month so far it is over £700. Much of the usage has been because of self isolation (I am 70). In ...

Can I add a second phone/person to my account?

Hi there, Wonder if you can help. Is it possible to add a second phone/person to my account and set them up on a Pay Monthly account? (all under my account). Any helpful advice is welcomed. Thank you, Gemma

Payment of bill

I have received an email stating Payments on your account are now overdue I have tried calling all the numbers to look into this as I don't think this is correct however, I am never able to speak to a human. I am being told in the email that I will h...

O2

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