Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can't get through to insurance

Unfortunately I am unable to do an insurance claim and can't get through to anyone to get this fixed as it's kinda urgent.

Scam text

Hi i read the solutions for this, very helpful. How do i block the mobile number & text it to 7726 without opening, please?

Resolved! Invalid sim

Hi, my phone was saying invalid sim, tried everything but now says no service tried cleaning sim, updating and turning on and off

Resolved! Samsung galaxy ultra

Hi, I ordered a new phone last week, the Samsung s20 ultra (cosmic grey) I was told I would have it today.I got a text on saturday saying it's taking longer than expected, I offered to change the colour of the phone to get it soon as well. As mine is...

transferring my number

Hi i am curretly in a contract which i have been in for 6 month is it possible to tranfer my o2 number over to the contract, it is with a different network

Data loss

Hi, I took a 24 months phone contract with O2 on the 24 February 2020, I opened the phone to use on the 15 March 2020. The phone came with 3gb and 9gb data bolt-on making total 12gb, unlimited talk and text. But to my surprise on 31 March 2020, I fou...

Change phone contract to sim only

Hi, my contract is up soon and I’m looking to change from my normal monthly contract to a sim only contract. The upgrade section doesn’t give me the option to change to sim only... can you help please? Thanks!

Faulty SIM

Hi,My SIM card seems to be damaged. It’s displaying as Invalid Sim and I’ve tried it in another device and it’s doing the same thing. With the current state of things i really need access to a phone. Please can someone let me know how i go about orde...

Resolved! Change from sim only deal to contract

Hi both myself and my daughter are on sim only deals daughter is now looking new phone for her birthday if I was to take out new phone on contract can she keep her old number

Cracked phone screen

I just got the Samsung s20 on a contract. Unfortunately, I dropped my phone and cracked my screen, however, I did get insurance but because all the o2 stores are closed I can't repair it. Is their a way I can get it repaired or have a temporary phone...

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