Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My data does not work

I have a new contract and I have 30gb allowance but mobile data does not work. What do I do?

Late payment

I am struggling to pay my bill due to being furlowed and need to speak to o2 about this as its my only way of contacting my elderly parents during this critical time please help as I don't wish to get cut off or blocked

invalid sim

Hi, having trouble with my sim card. It keeps showing invalid sim. any ideas?

Transferring a number

I’ve just changed from EE to o2 and transferring my old number. I did my upgrade online and after that had been confirmed went and put in my pac code to transfer. This was two days ago today my new phone arrived. How do I know when it’s being transfe...

Resolved! Outgoing calls

I'm unable to make outgoing calls it cuts straight off soon has i press the call button my bill is upto date and I have reset my phone and still does not work same has texts and Internet connection connection to WiFi works I've tried to phone 02bbut ...

playstore montly limit

hello guys how can uli change my playstore limit to increase more I've try to call o2 but they hang-up. Its possible to change online ,? I e try to make a payment on playstore but saying try next month

How can I get a replacement sim card for my new phone

Hi - does anyone know how I can get a new sim card from O2 - I've just bought an iPhone XS and it's a smaller sim card (nano). Not needing a new phone number. No luck on the phone at the moment and shops all closed.

Consumer Gateway Deposit

Hi, my name's Liyana. Last January, I paid £225 as a consumer gateway deposit on my phone and a new data plan. They said I could get it back after 3 months. May I know when and how the process to get it back?

Bill

I paid my bill early... two weeks ago and even made two phone calls to you about it and messaged you. You have now gone ahead and taken part of the bill again and the other part is showing as a late payment. I am now going to recieve charges from my ...

Cancel plan

Hi!!I would like to cancel my current plan, but keep the number and get another plan, the cheaper one.

O2

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