Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

International Calls and Texts

Hi I have O2 travel and O2 Travel Inclusive Zone included in my package yet I can't send texts to international numbers or dial international numbers from my phone - anyone got any ideas?Thanks

Unlimited standard calls until April 30th

I received a text advising I had unlimited calls to standard UK numbers until April 30th. But when I checked my balance this wasn't true. Isn't an 0121 number a standard UK one?

police discount%20codes

I ordered a new phone today from O2 Refresh. I currently have Police discount of 30% with my current deal. I have tried to obtain the code for my employer for my new phone, but it isnt being recognised. I work for Police Scotland. What is the code fo...

Tariff increase

Hi can anyone help or explain I'm on a 2 year fixed contract.and less than 6 months in.the price has been increased.there doesnt seem to be away of contacting 02 due to cover 19.no live chat and the customer call centre is only taking calls on upgrad...

Fake O2 text messages?

I got a message from tel number 447909372756 stating that it was from O2 and that they had been unable to collect my latest payment. I clicked on the link to update my card (which was a new card anyway). However, I am now concerned that it was not fr...

Making and recieving calls

Hi.Since I have connected my Apple Watch data plan I am having difficulty with making calls and Recieving calls on my mobile.I have the iPhone 11 Pro Max so not an out of date phone and the series 5 watch.Has this happened to anyone else what shall I...

Resolved! Cancel contract

Hi, I want to give my 30 days notice to cancel my contract and can’t get through on the phone or live chat and there is no option to do this on the O2 app. How can I contact them to cancel my contract. Thanks

Cancelling contract

Hi...I am trying to cancel my contract which has expired but i cannot remember the security question answers and the only way to retrieve them is to have a code text to the phone and SIM which I no longer have...please help someone pleaseeeee.Thanks ...

Been Charged for time abroad in latest bill when not abroad

I have been charged £44-56 in using abroad charges in latest bill. I have not been abroad since January

Resolved! Family Plan Discount amounts

Morning All, I've just upgraded to the S20 and added the family plan discount on to the account again for it but can some please confirm is this is right Line 1 No DiscountLine 2 20% Discount Line 3 20% DiscountLine 4 40 % DiscountLine 5 40 % Discoun...

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