Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to change contact details, o2 is sending confirmation texts to my ipad phone number

Hi there, I am trying to change my payment details and address for my ipad pay monthly account. My mobile phone number is registered under my account details, but when I try to change the address or payment details, the number associated with my ipad...

Tariff should have reduced

I received a letter recently in the last month or so saying im over my 12m contract and good news my tariff was going down.I thought great as I wouldn't mind keeping my phone a little longer and threw away the letter. However my bill hasn't gone down...

First bill on O2 refresh

Hi I have just switched to O2 refresh and my 1st bill is due soon my airtime bill has a balance due and undernesth the words make a payment but I pay by direct debit. Do I still have to pay by card or will it just come out by direct debit can't get i...

I can’t get in touch with collections team

Hi,I’m trying to get hold of the collections team and multiple advisors have attempted to put me through to the collections department but I keep being taken to the main menu.I was given a direct number (08000325302)But I still just get taken to the ...

My bill

I'm having trouble paying my latest bill , due to covid 19 and been layed off from work . My husband on we has had help with his bill phoned them up no issue , how do I get help with my bill as I cannot seen to contact anyone regarding this issue .

O2 customer service rude and appalling

In March i ordered a iPad on my o2 for my daughter as the the schools closed and needed to continue school work at home . With the situation I needed same day collection , the website told me it was in stock to collect locally . After placing this or...

MMS charges

I shared a contacts details with someone else using my iPhone messaging and have been charged for an MMS - surely this can't be right... can anyone tell me please?

Resolved! Is there anyone at 02

Now I totally understand that businesses have been effected by the current covid situation. However I have a fewQuestions.Q1 is there anyone at O2 to speak to about your bill?Q2 why does the web site tell you to call and then when you call the record...

Pay extra on device plan.

Hi, my contract was with Carphone Warehouse, but they moved me over to O2 directly and now all my payments are messed up. I used to make one payment a month and could pay in extra. Now I have to make two payments. One for my tarrif and one for my dev...

GETTING THE RIGHT SIM

The new phone I bought from O2 has come without a SIM as I thought the SIM from my old phone would fit. It doesn't, as it's a micro and the new phone requires a nano. My mistake.Getting in touch with O2 is next-to impossible at present. Can I just bu...

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