Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

International calls

I have recently upgraded my phone and noticed that I am unable to call or text my family in Lithuania. I get no signal at all and call just ends and any messages I try to send are undelivered. How can I fix this as I had no issues with my old phone a...

Resolved! Ported Number

I have recently changed to O2 from BT and ported my number across. The problem I have is when I text my friends they get the text from the original O2 number rather than the number I have ported across. They text me on my original number without a pr...

Phone disconnected despite paying bill

I paid my bill 24 hours ago however my phone has not been reconnected. When I try to call 202 it just beeps and the call drops. The online chat is disabled and I don’t have a landline - HELP!

Ordering Replacement SIM Online

Hi, I could really use some help. My old Samsung Galaxy S5 recently stopped charging, as the USB port is damaged through many years of wear & tear. A friend has kindly loaned me a Samsung Galaxy S7 Edge, which he dropped off today. However, it requir...

Call allowances

Hi, I hava a pay monthly Sim Only contract, which gives me 1000 free minutes calling. If I ring 10 off 0800 numbers for 10 minutes each, that would be a total of 100 minutes I would have used. Would them 100 minutes be used against my 1000 free minut...

Checkout says I don’t have an account

On going through the process of purchasing a watch I click through to check out it asks me which number that I wish to link the watch to, then promptly tells me that I do not have a pay monthly account. I don’t know what I have seeing as I am a pay m...

Resolved! Samsung Galaxy Tab S5e - what is in the box?

According to reviews I've read, a headphone dongle\adapter is included as there is no headphone jack. However, reading the tablet page in O2 store, there is no mention of one.

Battery draining too quick

I recently had an A20e and ever since the 1st day of having it the battery hasn't lasted all day/eve - I have literally had to charge it early evening! I have been into my apps and uninstalled or force stopped any i dont use but the problem is the sa...

Resolved! Card Change

Hey I have a few phones on my contract, for my children. One of them wants to move the contract to his card to be able to pay it off himself as a DD instead of payign me money every month, is it possible to move 1 phone off the contract to another ba...

live chat

Hi I am unable to call abroad . The message comes vup on screen "I cant make outgoing calls while call barring is on".

O2

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