Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113202 Views
  • 20 replies
  • 5 kudos

Resolved! Unwanted EE voicemail

Hi, Just wondered if anybody can tell how to get rid of a EE voicemail. I noticed I that I have got a voicemail which I assumed it was from O2 as it was 222 which i know now that it is 901.... I tried to call 222 and each time it failed, so I googled...

Anonymous by Not applicable
  • 2340 Views
  • 2 replies
  • 0 kudos

Resolved! Call allowance rip off

So disappointed with 02 . I've been a customer for years and was always pleased with their service, I have just been charged nearly £ 100 for unknowingly going over my call allowance. Feel so cheated by them. They don't tell you because it's a good w...

Anonymous by Not applicable
  • 1112 Views
  • 4 replies
  • 0 kudos

Resolved! O2 Business to Personal

Hi,I have had a business account for as long as I can remember. I have recently joined the fire brigade and I know we can get 30% off o2 refresh. How do I go about changing from business to a refresh plan??Hope someone can help

Anonymous by Not applicable
  • 1185 Views
  • 2 replies
  • 0 kudos

Resolved! roaming 15june question

Does this maen that if we are abroad - in eu - will it still use 4g or slower speeds (like it currently does now)

Anonymous by Not applicable
  • 793 Views
  • 3 replies
  • 0 kudos

Resolved! direct debit

can i change a direct debit online

Anonymous by Not applicable
  • 827 Views
  • 3 replies
  • 0 kudos

Voucher top-up issues

Hi. I've had problems on 4444 this evening. Bought a £10 voucher at a PayPoint but the voucher number isn't being recognised. I entered it several times. The receipt says O2, it doesn't expire until 04/05/18 and was safe in my wallet so nobody else h...

Anonymous by Not applicable
  • 827 Views
  • 2 replies
  • 0 kudos

Resolved! Changing sim

Hi, I've got a I phone 4s, my missus is giving me her I phone 5, I'm on a sim only contract, but the problem is the sims are two different sizes! My question is, will o2 give me another sim? Cheers Tony

Anonymous by Not applicable
  • 675 Views
  • 2 replies
  • 1 kudos

Resolved! Credit File Refferals Ignoring Me

So on the 26th of October 2016 I attempted taking out a contract with O2 through MobilesUK. I failed MobilesUK' 'internal security checks' and was told on the phone and in email that the contract has been terminated and I would receive no handset and...

Anonymous by Not applicable
  • 934 Views
  • 5 replies
  • 0 kudos

Stepping back!

Right, I'm looking to change from my iPhone 6s Plus back to a basic Nokia 216. I'm currently still in contract but I'm happy to pay that off that's not a problem, but can I keep my number and just use it on a pay monthly sim only deal in the little N...

Anonymous by Not applicable
  • 701 Views
  • 3 replies
  • 0 kudos

Web top up problem

Hi, I can not top up my phone by website. I receive Error 500. What is mean?

Anonymous by Not applicable
  • 783 Views
  • 2 replies
  • 0 kudos