Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Call barred for late payment

Hi, I’ve had all my out going calls barred due to late payment. I’ve now paid the the outstanding balance in my account but calls are still barred. I’ve tried calling the customer service number but can’t get through to an advisor. Any ideas of what ...

Resolved! Bringing old number

Hi, I recently got a monthly sim only contract with o2 and I signed up to o2 right after I purchased the sim. I requested a PAC from vodafone which I received and when I looked up how to change my number it said just give a quick call. However, when ...

Help

hi - i had 2 phones/contracts with o2 and cancelled one . i need to get hold of the bills for the expired contract , but when i log onto "my o2" i can only see bills for my current contract/phone. can anybody help ? many thanks

Samsung S20 Ultra

I am looking at upgrading my phone and most likely going to get the S20 Ultra, but i am just wondering if O2 will have the 512Gb version, it seems to be available elsewhere or is it just out of stock, if so any ideas when it will be available again?

Resolved! Cant upgrade broken phone

Hello, Im looking for help and advice on a sudden issue I have. Last night my phone completely broke... will not turn on the thing is RIP. I want to get a new phone delivered as no stores are open and I NEED a Smart Phone for work. However 02 require...

Resolved! Bringing old number to 02 not working

How long would this normally take after filling out the keep my number form please

Sim activation

So I upgraded my phone 2 days ago. Android to iPhone. Kept the same number as it was an option but now I don’t know how to activate the new sim to start taking/making texts and calls and if I take my sim out my Android then nobody call call/text me u...

Refund from Apple

Apple are refunding me back to my bill but I need the cash how do I get it back from o2

Resolved! Mobile data problem

Hi, Im wondering if anyone can shed any light on my problem. I activated Wifi calling on my Iphonemax pro and since then I have lost the ability to use mobile data even though its showing 4G and full bars on the phone. Any ideas anyone ? I have tried...

Cancel HUAWEI Wi-fi box

How can we cancel our pay monthly HUAWEI Wi-fi box that is now out of contract?

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