Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111273 Views
  • 15 replies
  • 5 kudos

Resolved! Monthly or pay as you go

Hi, I'm on a pay as you go but want to change to monthly, am I better to look online or go into the shop for O2 deals?

Anonymous by Not applicable
  • 1143 Views
  • 7 replies
  • 0 kudos

Resolved! pac

please PAC number

Anonymous by Not applicable
  • 739 Views
  • 2 replies
  • 0 kudos

Resolved! Lost my SIM card

Hi I lost my SIM card can some one help me plz I need my number back plz help me

Anonymous by Not applicable
  • 841 Views
  • 2 replies
  • 0 kudos

error 500 when trying to top up

I've topped up before, but now I just keep getting this error 500. Sucks a lot when your employer is waiting for your call. I then tried to add my phone number to my account thinking that maybe that would help, but even that doesn't work and gives me...

Anonymous by Not applicable
  • 1378 Views
  • 3 replies
  • 1 kudos

Resolved! SIM card

Hello, can you send me SIM card for iphone, I wanna save my number, thank you

Anonymous by Not applicable
  • 872 Views
  • 3 replies
  • 0 kudos

Resolved! Order confirmation emails being sent to o2.co.uk email address

My O2 order confirmation emails are being sent to an o2.co.uk email address which I don't have access to. They are also copied to the email address I use as my My O2 user name, but I don't want them to go to a mailbox which I can't access. Customer s...

Anonymous by Not applicable
  • 3048 Views
  • 15 replies
  • 0 kudos

Resolved! Live chat

Anyone else unable to connect via live chat?

Anonymous by Not applicable
  • 1031 Views
  • 3 replies
  • 0 kudos

Resolved! Requesting a new sim card please

upon taking the simcard out of my mobile the sim has snapped and I need to request a new one to my home address.Misunderstood the use of the community board! (Thought this was a one to one messenger)whoops. Thanks anyway

Anonymous by Not applicable
  • 1294 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading while on debt plan

Hello will you allow me to upgrade even though I am on a debt repayment plan registered in court and listed on my credit file reason I ask is my phone died I looked at the website but you say I have to take the phone on credit agreement so doesn't th...

Anonymous by Not applicable
  • 1216 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to use data and call

Hi, I had sytuation when I been on holiday and my direct debt didn't go trough, O2 blocked my tariff data and calls, when i back from holiday i paid full bill with extra charges and still I can't use data and also calls what should i do now?

Anonymous by Not applicable
  • 748 Views
  • 2 replies
  • 0 kudos