Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Part payment on a bill

I'm trying to sort out part payment and pay rest in a week or so, but can't get through to payment team. Any advice?

Resolved! Number Transfers

Hi joined o2 on couple of days ago.I want to use my PAC code but can’t find anywhere the option to do so.I have Bin on the phone for 40 minutes to get through but no Joy.Wondering if any body can tell me the way forward.Thanking all of you in anticip...

Resolved! Spend cap

How do I apply a spend cap? Tried to call o2 but it just says check the website and cuts off. The website has info about it but nowhere to click to apply it

Resolved! Data Bolt Ons

Received a text today at 10:54 to say my data had run out. Purchased a 12GB Bolt On at 10:55. Got a confirmation text that data was available and ready to use. At 11:14, another text followed to say I was out of data. I restarted my phone in case it ...

Change of surname due to marriage

I need to urgently change my surname on my account due to marriage to allow me to upgrade my phone on carphone warehouse as 02 does not have the phone. I have sent my change name form and copy of marriage certificate to o2 business email address and ...

Resolved! Removing the bar from my phone

How do I get someone who can look into removing the bar from my phone I get paid on Friday and have no service on my phone, my bill was late but I don’t know how to get into contact with yous because doesn’t let you phone, I really need to my phone t...

Resolved! Premium texts on my bill that shouldn't be there

Hi does anyone know how to report an issue with premium texts on my bill that shouldn't be there. When I call O2 I get cut off.

Constant Wangiri Calls From Abroad

Hi,For the past 2 days I’ve been receiving wangiri calls from multiple numbers in different locations (Austria, Georgia, Africa etc). Blocking them is pretty much useless as the same number will ring back but with the last 2 digits changed. I’ve trie...

Speaking with 02

How can I speak to an advisor? I can’t make calls and it says ring from another device but I don’t have another device

Blocked calls

Some important calls from unknown numbers and 0800 numbers are going straight to voicemail

O2

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