Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Were is my new phone

I ordered a phone 5 days ago through o2 and it went through okay but i still haven't recieved it

No Ringing when connecting to my phone

When someone phones me they don't get a ringing tone, but my phone rings normally on my side! How can I stop this happening as people are hanging up because they don't think the call is connecting.

download allowances

Is there a way to tell what has been downloaded against my monthly data allowance? I normally use about 5 - 10% of my allowance in a whole month, and yet this month 90% has gone in the first week. I am not aware I have done anything differently so ca...

How to cancel monthly insurance

Does anyone know how to cancel your monthly insurance on My o2 ? They make it so hard to amend anything to do with you bill

Resolved! Changing device

I want to change my device but can you cancel your contract and still pay the device plan

Provided PAC code however, old number still hasn't transferred

I've transferred from 3, provided the PAC code when I made the order of the new contract and its been a week since this and my old number still hasn't transferred. I've also filled out the online form for transfers and nothing has happened. The websi...

Scam text 88101

I have just noticed I am being charged by a scam text about flights and holidays charging me £1.25 for every text coming through!! No idea why either? How do I get this money back, they text almost every 2 days!

Bill payment

Bill was due on May 8th 2020 but nothing has come out of my account to pay it and on my o2 it says paid already.

Sim Card Not Working

My device was showing 'sim failure' this morning. I tried turning off my phone and back on again and also tried my sim in another device, which also said 'sim failure'. I am unable to call customer services, as I have no network. What should I do?

Resolved! unable to%20pay%20bill

I am unable to pay my bill until the end of this month due to being furloughed but cannot access anyone to let them know, yet they say 'if we don't hear from you we will charge for being late payment and restrict your service'. I can't phone them as ...

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