Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! want to give a pac code to 02 to keep my old number but can't find where to do it

I am new to 02 and want to give my pac code to keep my old number but can't find where to do it on the website

Resolved! Can't you exhange / swap a device within the cool off period?

I received device 2 days agotoday i tried to contact the customer service team and asked if i can exchange / swap devicenot cancel the account.here is the link for change of mind policy page:https://www.o2.co.uk/help/phones-sims-and-devices/our-chang...

Resolved! Connecting smartphone to a printer

I was connecting my phone to a Canon printer I had recently bought. I incorrectly did the step for connecting to a computer it said go to which I did and when I entered the model of the printer it said fatal error C0000022 and to contact +4420812317...

Resolved! Trade in offer

I had upgraded my phone to s20 and was going to use the 'Extra £100' trade in offer I was given when I upgraded but was unable to as the o2 recycle was closed due to Covid. I see it is now open again to trade in but will the trade in voucher / offer ...

Resolved! Upgrade scam

Twice in less than two months, I have received telephone calls from 0344 8090202 purporting to be from O2 in relation to a new phone which has been charged to my account. On both occasions, I have rung via 202 to check the validity and realised this ...

Resolved! My bill

Hello basically I had this number from abroad keep calling meI didn’t know it wasFrom abroad at the time rang it to see who it was and I was only on there for 11s and o2 have charged me extra £10 I spoke to an ax visors and he could see it wasn’t my ...

Resolved! Early upgrade fees

Can I upgrade early I have £81 left to pay on my device plan is there any way of upgrading early without having to pay this?

Resolved! Freez my contract for two months

I’m traveling to Saudi Arabia for two months and I will not use my o2 sim. So, I want to freeze my contract for two months until I come back. Thank you

How do I tell O2 not to renew my contact

My Pay Monthly contract is due to end on 30th June - I dont wish to continue with the contract so I want to tell them this so they dont take any further payments - however I cannot find anyway to do this - the contact us information just keeps taking...

Adjustments charges

Can anyone tell me where I find what the adjustment charge is actually for? My account hasn't changed for months!!

O2

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