Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Additional Line

I ordered an additional line Friday evening before 8pm and paid £6.99 for Saturday delivery, received my new number, confirmation email/plan documents via email, but I cannot track my order, the new number is not on my o2 and no further communication...

PDF Bill Required

Morning all, I need a copy of my PDF bill to claim cashback. Everytime I claick on view bill in MYO2 it takes me back to the login screen. Can anyone help? They're only taking urgent calls and can't get through. Many thanks.

Resolved! Add data

I need to add more data during a tariff upgrade

Can I cancel airtime bill but continue paying handset bill?

I moved to Australia in February 2020 and have not used my o2 sim card to make calls/send texts since then. I'm happy to pay for the phone contract as I'm able to use that still but can I cancel the airtime plan as I'm not using this and haven't for ...

Monthly Payment

Hi everyone I am new to this writing on this community. I have had my current contract since September 2019, and paid my bill every month on time. But for some reason yesterday 17th July when my bill was due I tried to pay for it but O2 declined it a...

Accessing extras

I’ve just upgraded my plan and have been told I have now got access to extras such as 6 months of Disney plus or audible and other deals. That there was a choice of deals available. However I can only see the Disney plus deal and no further deals tha...

Unable to call USA!

Hi,Struggling to figure out why its not letting me phone the USA.Have removed all call barring, and requested via the helpdesk to check and remove any barring set up. I've checked all my settings, network defaults, etc. Googled for days to find an an...

Resolved! pac code after my contract ended

my contract ended 7 days ago and now I need my pac code to give to my new provider how do I do this after my contract is ended.

5G/question

Hi all! I’ve joined o2 as 4G has improved along with 5G going live at ‘home’, it’s been along time coming lol (geographical location from the nearest 4 network shared base station site dictates most the networks aren’t good indoors)So I’ve took a o2 ...

Resolved! Bill

Why have I been getting charged extra for some months compared to the £45 I should be getting as the sim in inactive.. I've been abroad since feb.. and my Bill's are coming at different rates can you explain.

O2

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