Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New phone and sim

I've got a new contract and phone can i put my old sim card in it and keep my old number

Resolved! Would the pay monthly contract automatically be refreshed?

I selected the 12-months contract last year in O2 online shop and it's coming to the end a few months later. However, I have left the UK earlier and never need any refresh of my own account. To avoid any further unexpected charge, I wonder if the con...

insurance

I need to put insurance on my mobile, but can't get through to anyone. also live chat isn't up. what am I meant to do?

Missing 6 months Disney after renewing

I can't find any help contact info for this, but I was told I'd get 6 months free Disney plus when renewing my contract, but now I can't find it anywhere on the My O2 app. It's not in extras or offers anywhere only a small discount when adding it to ...

Sim Card only upgrade

Hi, I have upgraded my sim only contract, and the instructions say to back up all my photos, emails ect. before inserting my new sim card. why do i have to do this, will it be a different number?Ruth

contacting customer services

The phone contact service is now reserved, understandably, for emergencies. There is no email address to deal with non-emergency issue (to do with my bill) other than the complaints address complaintreviewservice@o2.com - which appears to be disabled...

5g settings

Hi does anyone know to get the internet settings for 5g for the note 10 plus tried to get on chat to speak to someone but it won't allow me any help would be appreciated thanks

I-Pad

I am paying an Airtime amount and am just using it asan I-Pad so want to cancel the Airtime

Resolved! Text

I have received the following text, not from the usual or number. Safe to say its a spam text?O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: https://o2.uk.invoice64.com/?o2=2

Old account

I had a second account and this was closed however there is still showing an outstanding balance on my credit report when this has been settled

O2

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