O2 Billing has blocked me making external calls !!

[gokiwi64]

So I am on pay monthly (new phone) and ported my old number to my new phone, set up two direct debits one for the phone and one for the airtime. Neither of these dd's have been taken and today I get a text message saying my outbound calls are blocked until I pay up however it also references the original number that came with the phone.

So as far as I am concerned this is entirely an O2 cockup yet when I cannot call them because I'm blocked from making outbound calls !!.

[Cleoriff]

Hi @gokiwi64 

You can borrow a phone, use a landline or Skype to contact O2.

All details including Skype, in this guide Guide: Coronavirus Community Help and Support