Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Price match

If I have found a cheaper deal with another provider will I be able to get a price match?

Delayed order

How can O2 advertise a Sony Xperia 1 II 5g for next day delivery now.yet an order placed on the 13th June can not be done as they are "awaiting stock for my order".This got anything to do with the fact 18th July is the cut off for the £250 FREE headp...

My device plan

Hi, quick question regarding my device plan? It says I have left to pay £105 of my bill? But I worked it out that if I pay this months and next months that’s £120 thats an extra £15 on top of what is supposed to be owed? My upgrade is available on th...

Cancelled my account

i requested my account to close, i gave the 30 days notice and was told my account will close on the 4th of July, but my bill is does not reflect a closed account, wondering when will 02 will close my account and stop charging me.

Resolved! Bill

Why does it say unavailable to view my bill

Zero cap and being charged

I’m on a zero cap for my phone however I have some how been charged on my account for MMS 3 times without being told I would be charged for this service or blocked from sending them Why

Google Play added charge

I have had an additional £39.99 charge added to my bill for Google Play. However, I haven't purchased anything from Google Play. Tried calling 02 but getting cut off everytime with no help available. Anyone know what this is?

Resolved! New contract

I have 2 sim only contracts on my account. If I start 2 new 18 month contracts does that mean I'll get 2 new sim cards? Idint want a new sim or number just a new contract.

Old number still not transferred

Hi, When I moved over to O2 I sent my PAC code from Three to keep the existing number. That never happened and now after trying a further 2 times online, I'm still on the new number. ANyone know how to get this sorted? Cheers

Receiving Incoming Calls

For about 6 months now I am getting ppl telling me that they call me and I don’t answer!! This is because I am not receiving the call my end, not ringing or showing missed call? I tried contacting O2 but you just get your call disconnected!! As it’s ...

O2

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