Pay Monthly
Get help and support from other community members with your Pay Monthly service.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! upgrade question

Hello just a couple of question , Im currently on a 12 month sim only , and was told by 02 i can upgrade after 6 months to a handset does this sound right ? Also will I be credit checked again for a upgrade and second question , Will I automaticaly b...

cpunter2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Upgrading early

I am looking to upgrade to the Galaxy s9. I still have a few months left on my contract so would need to pay about £190 (including the 25% discount) extra if I went through I have seen a better O2 upgrade deal on However when ...

Parquet by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Confused

My son left O2 in March 2015 and was charged an early exit fee. He received a letter on 16/02/18 confirming this was a mistake and explaining he had paid his device plan off in full at that time. Yet recently on Experian he had a debt showing from 02...

Spirited1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Sim card

Hi, I bought a new phone which require nano sim card and my currently sim is micro size. How I ca get the size I need with all the information transfered on the new sim card? I heard O2 is sending them via post and then through the website you can ac...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Order

I upgraded this morning I’ve had a few emails of legal documents etc but no confirmation email. Would you say the credit check was passed and just awaiting dispatch as my o2 still says processing.Thanks

Jermaine by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Priority app

Hi. My o2 priority app has a1 in a red circle at the top right like I have a message waiting. I have searched the app and can not find anything so I’m not sure what it is for. Any help would be appreciated. Thanks

K1pp3r by Level 1: Joiner
  • 16 replies
  • 0 kudos

Resolved! Data allowance / warning message

Hi i have got monthly plan 10gb data allowance ( 5gb in contract and 5 extra data) but when im near 5 gb o2 send me a message that im almost finish my data. On my o2 app is different information ( still over 5gb left) can they change that alert messa...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Moving to a location where coverage is poor

So I'm moving to a location where the coverage maps show that O2 coverage is not very good and my past experience having been visiting said location for 2 years would suggest the same. I spoke to someone on chat earlier to see what I can do as I stil...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Accounts

I cannot access my account because O2 want to send me a code to verify who i am but i have no signal where i live to receive it

Anonymous by Not applicable
  • 6 replies
  • 0 kudos