Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

NHS discount unable to connect

I’ve signed up to O2 open But it won’t let me complete the final step to get my nhs discount!It says another number is associated with my account. I believe this is because I carried my old number to my new contract??I’ve tried to call customer servi...

My phone contract

Hi people my existing contract ends today and I’ve already got a new contract through o2 through mobile phones direct but want to know if I have to cancel my existing contract first and then transfer the number over to new contract, can’t speak to an...

Resolved! O2 account still appearing on Credit report

Hi All, I've recently started work on improving my credit score as I'm saving up for a house. I notice on my open credit accounts I still have my old O2 phone, My current one is on there which is fine but it's still displaying my old one. Anyone got ...

Upgrade

hi ive been looking at my upgrade options and my contract dont end until nov 2022. But ive already had my phone for about 2 yrs ...so you must upgraded my contract without me knowing ....if i upgrade i at least want a new phone please can you help

£36.667 charged for a whatsapp call

I was charged £36.667 extra for a call I made through 'Whatsapp' on my phone. They charged me as if I made an IDD call through my phone. I thought Whatsapp calls only goes through internet connection/ data usage. Could someone explain, please?