Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I switch from airtime to sim only?

I have paid off my phone and want to know how to switch from airtime plan to a sim only plan. I also cannot see if I am still under a contract. Help!

Resolved! Blue light discount

I cant access my blue light discount

Resolved! How to retain my O2 number on a new O2 contract

I am free to upgrade my pay monthly contract, but don't want any of the O2 store's offered phones.On Samsung website I have found the phone I want on an O2 contract, a slightly dearer contract, but when I reach basket, it says I won't be able to keep...

Unblocking mobile billing

Hello,When setting up my phone I was asked if I wanted to block purchases to my mobile bill. Now I want to reinstate. Is there anyway to do this without contacting customer service? As I can’t get through on the phone, as this is a non urgent matter ...

Resolved! International calls

HI I cannot make international calls, it says call barring is on. I have checked my phone, none are, so is it my spend cap. I purchased the international bolt on and that has not worked either.

Resolved! Sim only change tariff

I have just changed my sim only tariff, I did not need a new SIM card. It went through successfully but what happens next, when will my account show this change and when will my bill amount change? Thanks

Resolved! Charge to mobile

How do I stop charge to mobile from globalcharge Ltd.

Resolved! Extra Charges

I’m being charged for “thing I’ve bought”. I hadn’t noticed before but O2 are charging me for them even though I’ve paid through Apple Pay and my Apple Pay is connected to my bank. The funds leave my bank then I get a really high bill from O2.I can’t...

Resolved! Ending a contract and changing to pay as you go

How do I end my contract early and change to pay as you go?

Resolved! Returning a phone case

I have recently upgraded and decided to purchase a case at the same time from o2. However on receipt I don’t like the the case and would like to return it. I can’t seem to find the link and when I start the process it refers to returning my new phone...

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