Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Email from mycare

I received a text message from O2 some weeks ago informing me that my tariff had been reviewed and that as of mid October, I'd be on O2 Refresh Unlimited 15GB. Today I've received an email from mycare informing me that this change is now "all sorted"...

i dont want to speak to a machine im not a robot

i would like to speak to a person not a machine

Adding a phone to my account

My phone is up for an upgrade which I will do soon. However I was about to buy a new phone as a present for a family member. I didnt proceed as I got the impression that yes, i would get a new phone and sim card to replace/upgrade my current phone an...

Resolved! Travelling to turkey

Using phone in Turkey

Big bundle

I want to move from PAYG to the £5 big bundle deal - but is it really exactly what it says, £5/month for unlimited texts and calls (not including premium rate calls etc, obviously)

Upgrading sim and keeping my number

I've just upgraded my tariff and was wondering whether my existing number would be transferred onto the new sim. I'm worried as I use my phone for both personal and business.

Wifi Extra on London Underground

My wifi extra on the london underground stopped working last week. My iphone fails to automatically connect to it when entering a station (which it has done normally for over a year). It wont connect if i manually select wifi extra. I have tried ever...

Resolved! Would like to cancel iPhone contract BUT!!!

I have multiple Apple devices on o2, an iPhone XR, iPad Pro 12.7, and an Apple watch series 5, I want to cancel my iPhone contract and switch suppliers to BT as where I stay and work, o2 is patchy at best, where BT(EE) the coverage is a lot better es...

Text measage scam, Nuisance calls

Hello I have recently moved and updated my address with my bank. I forgot to update my address on O2. I received a message today suggesting my monthly direct debit has not gone through because of incorrect billing information. I clicked on the link a...

How do I change my number on my o2 account and transfer the existing number to someone else?

How do I change my number on my pay monthly o2 to my existing (GiffGaff) number and transfer the existing o2 number to someone else? I assume that I need to get a pac code from GiffGaff for the number I want to use on this o2 pay monthly account and ...

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