Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4G Iphone XS Max to 5G Iphone 12 Max Pro Upgrade

As title suggests I have taken an upgrade from 4G Iphone XS Max to 5G Iphone 12 Max Pro. I am currently getting no signal with the 5G sim, but getting signal when I put the 4G sim into the Iphone 12. Is this simply due to the lack of 5G coverage in N...

Utterly frustrated trying to get anyone to talk to

Can ANYONE tell me what s wrong with customer service on O2??? Chat just ignores you - 202 tells you they are busy and hang up - nowhere on all the pages of bumf has an answer to my problem

Resolved! Keeping SIM in new phone bought outright

I'm planning to buy a new iPhone direct from Apple but am happy to keep my existing contract, SIM etc. from my last device/tariff five years ago. (The device portion of that was paid off after 24 months.) Is there any problem with just popping the SI...

Resolved! New 5G SIM in 4G Phone

Hi, Would really appreciate some advice please. I have just upgraded my device and plan but kept the same O2 number. The new phone is 5G enabled but I have kept my previous 4G device. As I want to continue using my previous 4G iPhone for now, I was j...

E-sim

How can I transfer my o2 e-sim from my iPhone 11 Pro Max to iPhone 12 pro max?

Resolved! Smashed my phone

Smashed my phone up badly and have tried to call o2 off another handset to request a new one but because it’s not stolen or fraud they aren’t taking my call at the moment, how do I solve this? Thank you in advance

Bolt on

I bought a Bolt on last month and was told the unused data would carry over. It’s not showing in my allowance, and when I look at my bolt ons it tells me how much I bought, but not how much I have left. Any advice please? Thanks

Unable to get help!

Has anyone ever managed to get any help at all from customer services? I have 2 phones on the same account but am only able to see details for one of them either online or on the app!! Just going round in circles on the website.... so frustrating!!!

Resolved! Sending imessage

Hi guys, just started using my new o2 account, sent two videos via iMessage, and have been charged £1.08pdo these messages not count against my 100gb allowance, if not, then what does, I should add that this was not made clear at the outset so I’m a ...

Resolved! Employee discount

Having an issue registering for O2 open. It will only accept the Nhs.net password which is, in the process of being obsolete for NHS Scotland staff. It will not allow me to enter another Nhs email address

O2

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