Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271785 Views
  • 2 replies
  • 2 kudos

Resolved! spam text

Today, I received text message from +447377896512, below;From O2:Your O2 account has been suspended because a payment couldn't be taken. Please confirm your derails here immediatelyhttps://o2-billsupport.co I checked my account and there is no pendin...

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jesmond by Level 1: Joiner
  • 561 Views
  • 1 replies
  • 0 kudos

Resolved! Complete service breakdown after tariff change

I have a sim-only pay monthly contract with O2. Recently it expired and I entered a new one with a different tariff. Firstly, I was unable to connect to the network at all. I thought my sim had been deactivated and that I had to wait for a new one! I...

WarrenB by Level 1: Joiner
  • 1961 Views
  • 8 replies
  • 0 kudos

Resolved! An unrecognised number

I received a text today from 07535 888863 Supposedly from 02 stating..... I quote: WE WERE UNABLE TO PROCESSYOUR LATEST BILL. IN ORDER TO AVOID FEES, PLEASE UPDATE YOUR PAYMENT METHOD INFORMATION VIA https;//o2.uk.pr5g.com/o2=2 All my texts from 02 i...

Squeaky by Level 1: Joiner
  • 1169 Views
  • 7 replies
  • 0 kudos

Resolved! Old series 5 watch

I have sold my old series 5 watch but I’ve just checked my account and it says I’ve still to pay it monthly but I upgraded to the new series 6 as I’m on 02 refresh

James37 by Level 1: Joiner
  • 1355 Views
  • 6 replies
  • 0 kudos

Resolved! Upgrades and credit checks

Hi all, I have a few contracts with o2 and been with them for years. My credit score has recently dropped and I even got declined with o2 for an extra device - I've never had any issues or missed payments with o2. But, I've heard that credit checks a...

rendez2k by Level 1: Joiner
  • 1616 Views
  • 3 replies
  • 0 kudos

Resolved! Matching the phone number to bank statement GED reference

Hi,I have 4x 02 mobile phones paid by one Bank account. There are 2x GED references on my Bank Statement for each phone, ie. 8x entries on Bank Statement.Does anyone know how to identify the GED numbers on my Bank statement for each mobile phone?Than...

Anonymous by Not applicable
  • 10434 Views
  • 11 replies
  • 0 kudos

Scam message

Has anybody else had a scam text message saying 02 were unable to process my latest payment. In order to avoid fees, please update your information via https:// 02.uk.5gbill.com/?02 -2They gave mobile no. 07961920388I obviously never replied but some...

Kingsmere by Level 1: Joiner
  • 676 Views
  • 3 replies
  • 0 kudos

Urgent Replacement SIM

I urgently need a replacement SIM to be posted to me. I am currently outside of the UK. I am in Australia and likely to be here for at least 12 months before returning to the UK. Travel restrictions would make it impossible to get back to Australia i...

Rinkidink by Level 1: Joiner
  • 791 Views
  • 3 replies
  • 0 kudos