Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data allowance

When I got my contract it was for 30gb with an additional 20gb, I am now outside my 24 month minimum term and can only see 30gb in my data allowance. Does the extra amount disapper after your contract term is up?

Resolved! I ordered a new sim yesterday a PAC code as prompted to keep my old number, does it change automatic

I ordered a pay monthly sim yesterday that came today, I entered a PAC code does my number change automatically?

Resolved! phone tariifs

Both myself and my wife are on monthly tariffs"O2 Refresh Unlimited 1GB". However she is on a lower tariff than I am. How can this be and how do I get mine reduced?

Calls diverted to voice mail.

Hi, anyone can tell me why calls from bank, are automaticly diverted to a voice mail? Sim card tested on 3 phones, diversion status shows everywhere "No diverted". Phone is not ringing, just showing me "You have a new voice mail".

Resolved! 5g

I’ve just bought an iPhone 12 pro max, is my current tariff 5g compatible or do I have to contact o2 to change it?

Resolved! Close

I need close this account with this contract

Resolved! zoom call%20charges

I have just been charged over £130 for joining a zoom meeting on my phone lasting 54 minutes I don't understand why?

Pricing

Hi, I am an o2 refresh customer but I have no desire to change from my iPhone XS Max. I currently pay 30.52 for my tarrif but keep bein gtold that I can change my tarrif. On my o2 the only options are more expensive ones (i currently get unlimited ev...

Resolved! My keyboard click has suddenly stopped working

Can anybody help as my iphone SE which is only a few months old, the keyboard click has stopped working, I have checked settings and it says it is on, any ideas???

Resolved! Moving to a 5g sim

Hi. Bare with me please as it’s a little confusing. So I have mine and my daughters phones on my O2 pay monthly account. I pay for both.She was due an upgrade so we’ve upgraded her to a iPhone 12 max pro. She’s now changed her mind and I’ve said we’l...

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