Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged for picture messaging

I’ve just taken out a sim only contract. However, I have been/am being charged for picture messaging. Surely this isn’t right?How do I resolve this issue, seeing as o2 are not answering calls and there are no agents online to chat about this matter.

Direct debit payment

Hi..I can't seem to get hold of anyone at o2 at all, via email, Facebook, over the phone or on live chat.Is there anyone on here who could point me in any direction to actually speak to someone or anyone who works for o2?My direct debit has been take...

My son send picture text messages to some contacts and i was charged

Hey, My son send picture text messages to some contacts and i was charged, I was not aware of my son was sending picture messages until i got bill. What can you suggest i can do in this case? I am trying to contact o2, they drop call, they only accep...

Resolved! Contact us

How do I talk to a real person?

iPhone XS max

So I got a contract phone and sim on Friday they said the sim would be activated on Saturday still wasn’t took it to the shop they give me a new sim said it would be activated in 24 hours and it’s been that long and still isn’t what should I do?

Resolved! Samsung s20 ultra

hi I have currently received my new phone with the aim I have done a sim swop and it isn't working and also I have tried to apply for me free buds plus and the offer is no longer valid but its came in my contract I will get 1 set for free can you hel...

Resolved! esim

I have an esim for a dual sim iphone 11pro I have loaded the sim and the phone has recognised it as the secondary number however I cannot make or receive calls from the secondary number - is there an activation process I could have missed (nothing wa...

Resolved! Charge to mobile

How do I increase limit on charge to mobile service?

Resolved! SCAM!

Hi All,I have received the following text today....O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: If you receive this text please do not click on the link as this is a scam!Thanks fo...

Resolved! Disney extra activation

Hi have the o2 Disney offer - my 02 states need to activate , clicking link says already used, Disney plus acount shows o2 but no details or a time credit (already a Disney plus member). Disney admin say speak to o2 but as always cannot chat to anyon...

O2

Forum Posts