Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Can i keep my number if still in contract but have another contract with different provider?

Hi, im still in a contract with o2 till 3rd july but have ordered a new contract with virgin, my question is can i still keep my o2 number and use my new phone on virgin? So i will be on 2 contracts at the same time with different providers,, i wont ...

Rabs81 by Level 1: Joiner
  • 3 replies
  • 0 kudos

SIM only tariff

I have been trying (for over 2 hours) to keep my phone and have a SIM only tariff. My device will be paid off next month. I want to continue with an airtime only plan.......It has been a nightmare, 2 different calls and both call handlers have been u...

CaroleAnn by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Being charged for mms

Hi why have I been charged for mms when I've not sent any mms. I only send normal text?

Donna8 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Galaxy S7 in Pink

Does anyone know when the Pink version of the Galaxy S7 will be back in stock

SallyC1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Lost phone. No insurance

Hello,i took a pay monthly contact with o2.i have no phone was stolen tonight.what do I do? Any advice from Anyone:)

Resolved! New phone return

I upgraded my phone last week as old one is broken. I received new phone on Friday and it's not work correctly now you's tell be uve to wait probably 2 weeks till it's fixed how is this it's your fault

Robert7 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Scam SMS

Hi , i have just recived a SMS message to my sons phone says from Finance saying account expires todayValue of £847.93 claim funds at www acmvip xxxxxxxxnot posted complete link , Obviously a scam , Is it a new one ? is is it a old one doing the roun...

Rongtw by Level 3: Thinker
  • 3 replies
  • 0 kudos

Resolved! Keep number

I am currently on pay and go and now have a contract SIM, how do I keep my pay and go number and transfer onto my monthly SIM

Hb2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Mobile data abroad - unable to use it

I have been in Australia now for 6 days and have not been able to use mobile data. On arrival I received a text from O2 stating that I could use mobile data at a cost of £4.99 per day if I phoned, text or used data.Everyhting is switched to the corre...

pdg54 by Level 1: Joiner
  • 19 replies
  • 0 kudos