Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Zero spend%20cap

Hi I have a zero spend cap across all four phones within our family but have discovered that my daughter sent a picture message which cost 54p. Only 54p so it is not going to break the bank but zero spend cap should mean she cannot spend even the 54p...

Resolved! changing direct debit details

if i update my direct debit details online does it automatcally update both airtime bill and device bill ?

Resolved! Tariff

Received text to say I was out of my minimum contract term I want to stay on same tariff do I need to do anything

Resolved! Number cloning

Hi there, I had a random text of someone saying they had a missed call off me, and I haven't rang them, they sent me a screenshot back of their call log, and my number was listed, no idea how this could have happened, I don't know this person. I've d...

Resolved! Bill is higher because of Disney+ which I didn’t ask for

Please can someone look at my bill. I was under the impression Disney+ was free for the first 6 months but I’ve been charged £4.99 + £1.50. I’d rather not have it at all. I’ve tried calling 202 and keep getting hung up on. Not impressed.

Receipt

Hi, I placed an order in May last year but never got a receipt, would it be possible to get one please?

Resolved! Emojis/picture message

If I send an emoji within a text message from my iPhone to an android phone will I get charged for a picture message?

Resolved! Continue with old number

Please help me, Since I am a foreigner, I cannot communicate well on the phone, I want first number (ending 6768) to be keeped, I need to use this number, it is very important to use this number because I have this number everywhere, including govern...

Resolved! Payment management team

Does anyone have an email please for payment management team?

Keeping old payg O2 number

I have recently bought an android phone and want to keep my old payg O2 number. I have received my new sim card with a new number but I want to change it to the old number. I've completed and returned the "Keep my number" form. Haven't heard anything...

O2

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