Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! eSim issue

Don't ask how but I managed to delete my esim profile more than twice so now this provisioning has been completed but I can't use my device. I was advised to scan a new QR esim code which I have and it's added a profile again. Still not working.. do ...

Resolved! Changing phone number

how can i give a pac code online to keep my old number

tam79 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New phone

How do I add another phone on to my existing contract

Jord by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Transfer Of Existing Phone Number

Hi, I went into my local O2 shop yesterday to transfer from EE. They set me up on a new contract and I gave them a Pac code to transfer my phone number, however it is still showing as me being on the temporary number they gave me. How long will it ta...

Kaz2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No notification of new voicemail

I have a secondary line on my iPhone 11 via an e-sim O2 monthly contract. This is a new account. Everything works OK except I am not getting notifications for new voicemail.Otherwise voicemail works OK, it is just the notifications that don't work. I...

DrB by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! Splitting a payment across two months

I have a huge bill and need the option to split the payment over 2 months. Got in touch with 02 today they said its possible. Cant speak with anyone at call centre untill 8.00 am tomorrow. Will they let us make a part payment on line I wonder?

Chelli by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Visual voicemail not working and 02 customer support not answering their phone

I switched plans yesterday and now I am unable to get Visual Voicemail on my phone - I need to speak to O2 to get them to check if they have added the “Bolt On” iData is activated to my new tariff.But I have been on hold for over an hour and live cha...

Oxford by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Bolt Ons - O2 Travel

Hopefully a quick question, if you're on a tarriff which includes the roaming in 75 countries including the USA should this show as a bolt on?