Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Default on Account

Hi everyone, I'll keep it short, so, I ordered a phone from o2 over a year and a half ago, changed my mind about the phone 5 minutes later and ordered a different on from them. When the phones arrived I phoned o2 and explained what had happened and I...

Resolved! Whats app usage on O2

I thought that Whats app was free to use,however when I use mine I have to have the mobile data on,it does not work from WiFi only,and so this uses up almost all of my inclusive data,other firends advise they dont pay anything,is it just down to whic...

Need to set up bill plan

Hello, I have realised my bill for this month is over 500 pounds. However I am unable to pay this in the full amount, what are my options ?? Am I able to change the date of my bill and can you make a plan where I can pay off a certain amount a month ...

name change

hi i have changed my name by deed poll to Ms J hattersley could you change this on my account please Regards Julie Hattersley (Wootton)

Resolved! Ordered iPhone 11 pro max

When will the phone Arrive

Resolved! I need change payment dates

I need change payment dates

Resolved! Change to Sim Only

I'm on a Refresh contract that ends in septembet/October.I keep getting messages from O2 about upgrading my refresh account with a new phone and contract.I want to change to Sim only deal but the offers when I check my upgrade options are not as good...

Bolt on

I have recently changed my tariff and it does not take affect for another week. My02 will not let me buy a data bolt on. Is there a way to buy some data for the mean time?

Resolved! Sim upgrade

Sorry to be a pain again it has now been 5 months and says I still have to wait a month but yet the advisor who I had taken out the pay monthly sim with said would only be 5 months

Would like to upgrade

Would like to upgrade ASAP - Please can someone contact me

O2

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