Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ending contract early due to poor service

Hi. Can anybody advice on ending a pay monthly sim only contract early. I have a12 month 100GB deal and barely use a few meg every month due to dreadful coverage. I am lucky if I get any signal, indoors or out and when I do calls constantly break up....

Direct debit

Why has 02 taken monthly direct debit from my account when I switched to another provider a month ago. How do I get a refund when I no longer have an account and cannot get in touch with anyone?

Upgrade returned after I paid device off

Wondering if anyone can shed some light as I am slightly confused with Live Chat. So I had £378 left on my device, when I upgraded I paid this off... Returned the phone as couldnt adjust from Samsung to Oppo and want to preorder the new samsung when ...

Resolved! Charged for sim that hasn't arrived

Why am I being charged from the day I ordered my sim when I haven't used it because it hasn't arrived?

Can’t send texts

Have a new iphone XR and can’t send texts. Tried switching to another network manually and back but that didn’t resolve it. Can someone help? O2 customer service pretty much hang up on my every time I tried calling

Resolved! Change of mind

Hello all,Received new iPhone 12 but hate the colour (doesn’t look the same as online)I know I need to return by post, however I didn’t get a returns label and online it says they’ll send a new one but how I can’t find anything to get in contact, apa...

No service on new sim?

Chose to keep my old number from virgin mobile and now I received my new phone and o2 sim it says no service on my o2 phone but I still have virgin service? Any help how to switch it’s really annoying as I can’t even log into o2 as it doesn’t find an...

Resolved! MMS Help for kids phone

I have just brought my daughter a phone and she sends endless picture and emjoi messages to her freinds. I have just realised that MMS are not included in her plan (Unlimited min and texts) but looks like 55p per MMS which will cost me a fortune. I w...

cancelled order

Hello, I have placed an order to collect from O2 store, however now everything is closed. I have received an email that one of my orders has been cancelled ( I have placed 4 orders) I can't contact anyone from customer service to help me with that. I...

Resolved! Apple Watch Return ASAP

Hey, could someone please help me?I ordered online an Apple watch on my O2 contract phone, which is a huawei 臘‍ (don't ask) as soon as it came 2 days ago I realised it wouldn't work with my phone, so have arranged for a jiffy bag to be sent to mine s...

O2

Forum Posts