Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract hotspot restrictions

Hey, I was about to get an iPhone 12 Pro contract with unlimited data and I was wondering if there would be any restrictions on mobile hotspot? Thanks

Resolved! How to cancel

How do I cancel the extra added to my tariff?

Sony Xperis stopped receiving signal

Hi, I have had my Sony Experia for over 12 months now and suddenly in the last 2 days I have not been able to receive a signal at all. I have done the usual stuff like check no areaplane mode is on, re-set etc but its still not working. Any ideas? Th...

Resolved! Iwatch qeury

Can I add another iwatch to my account but have it linked to a different number, main device.

Resolved! Bolt ons

I have no data available on my account, this is leaving me without during the day when not on wifi. My o2 app will not allow me to purchase a bolt on to get through till next bill date. Please could you advise

Resolved! Number change

I bought a new sim card only monthly plan and gave my pac code straight away to keep my number, I have received my sim but how long does it take for the number to change?

Why are your offers terrible?

On the Internet I see much better deals than I am being offered as an existing customer. And when I try to talk to someone about that, the automated service keeps cutting me off. I can’t even make a complaint apparently. I hope someone can explain wh...

Resolved! Refund

I have just realised I have been paying for a phone I have not used in a year can I get a refund

When will the Black Samsung ultra 5G be back in stock

My partner ordered two Samsung’s Ultra 5G phones under the family plan. He chose the silver and I chose black. After the order went through, he got an email to say that the black one was out of stock. Will we be told when it’s back in stock as it’s a...

Unknown extra on bill

HiI have been charged almost double my usual bill amount despite having a spend cap and not signing up to any extras.I can’t see any extras on my account but under my bill this is what the extra payment apparently isI am having trouble contacting o2 ...

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