Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Price increase ?

My monthly Direct Debit this month shows an increase from £21.56 to £83.76. Please send me an itemised account, with an explanation for this sudden dramatic increase. Thank you.

Resolved! 0843 number service charge

Hi, is it legal to charge 50p/minute service charge for a 0843 number? The following ofcom site lists a 0843 service charge range of 0-7p / minute. Is that just guidance or law? https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consume...

How to divert a call from a particular number to my mobile if not answered on my landline?

Dirvert / Forward - whatever it is called. I don't usually give out my mobile number to anyone but family don't use it at all when I am in the house, preferring to use my land line 95% of the time (and anyway I might not be near my mobile, whereas I ...

Terminating contract outside the country

Hello, I'm currently paying a monthly tariff, but I have been away from the UK for a year now and I want to switch from O2 since I will not be returning in the meantime, the O2 page has only listed ways to contact within the UK and the online chat ha...

Resolved! End contract as no longer have phone

Hi. I want to end my contract and no longer have my phone due to an accident. I don’t want to sign to another contract as already gone elsewhere. I’ve been on the app and seem to be going round in circles. Is there an email address I can formally req...

Resolved! Switching networks and coming out of O2 contract early

Hi, hoping for some advice on where I stand with coming out of my contract a lot earlier and switching networks as I have been offered a good deal - has anyone ever spoken to O2 if this has happened and have they ever matched it or given a better dea...

Resolved! Unlocking

Hi,I've closed my account with you so I'm on my notice period, my number has been transferred to my new provider but my request to unlock my phone is yet to be processed, leaving me without a mobile.Is there any way to expedite the unlock procedure p...

Hawaii phone

Hi All, My huawei phone has been acting very strange.. Sometimes when my wife calls me she has a chinese talking lady answering the phone, this has happened 5 times now. Also on one occasion i finished talking to my wife on the phone, upon hanging up...

Resolved! Billing details change bank details

Hi I need to change the bank details on this phone

Moving to O2 and keeping number

I have just got my new O2 sim and put it in my phone but it's not using my old number, although I supplied my PAC code and old number when I ordered the sim. Do I need to do anything? Can't find any information about what to do in this situation. Tri...

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