Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill credit

My bill credit says -168and it says paid what does this mean like do i owe money or is it money I’ve been awarded

SMS access overseas

Hey guysI’m overseas and unable to use my phone other than in airplane mode for security reasons. My bank and others need to send me SMS codes to confirm purchases etc that I’m trying to make. Is there any way for me to access these SMS texts?Many th...

Resolved! sim swap

swaped contract from a pay as you go, to pay monthly. the new sim is still acting as a pay as you go, how do I get it to swap over to the new contract

Resolved! Paying tarrif I dont use

Hi, I recently got a tablet before I didn’t pay the airtime bill as I didn’t use the tarrif but recently it’s started to say I need to pay although I simply don’t use it. I can’t change the tarrif to nothing and it’s super annoying.

Resolved! how do i leave o2

just spent 15 mins trying to work it out. ....

Resolved! Can’t make or receive calls

Can’t make or receive calls. 4g and o2 logos present and have 3 signal strength bars

Unable to send text after unlocking iPhone from EE to o2

I have been given an iPhone 7 Plus which was locked to EE but is now unlocked. I put in my new o2 sim everything works except I can’t send normal text messages and also when I downloaded whats app it tells my contacts that I am not on what’s app? I t...

Resolved! Launching a complaint

Where is a link to launch a complaint against O2 customer service?Your website keeps sending me around in circles making sure there is no link to complain.I assume you hope customers will just give up??This will also be a valid complaint for ofcom to...

FRAUD DEPARTMENT

I purchased a phone offline on 02 pay monthly and it arrived last week when setting the phone up for my mum it had no signal attached to the phone for at least 48 hours so I contacted 02 and they said we had to wait on the fraud team contacting us as...

Resolved! iPhone to ipad

Hi. Can you help. I have bought an iPad and want to use the sim currently in my iPhone 6s which is registered with my new tariff. I want to use a sim from another network in the 6s. Do I just put the sim in the iPad and the new sim in the iPhone and ...

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