Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Does Direct Debit end automatically after cancelling contract?

Hi So I called O2 last week to cancel my contract and they said everything was sorted and MyO2 now shows up as me having no services with them anymore which is great Today I got charged though, and would like to know if that's normal or if I need to ...

Need a new device plan

Hi TeamMy current device is out of service & I have made a complaint. The technical team was supposed to fix but still no luck. Somthing to do with an old mast?? I'm so fed up with my current product & had these issues for a few years, but now my pho...

Fraud

Hello, I have contacted O2 multiple times regarding fraud and haven't reached any conclusion, its isn't really seeming to go anywhere and now I have just contacted a O2 advisor who wasn't helpful and put me onto a closed number. Please can someone co...

Resolved! Fraud

I had 4 direct debits taken from my account fraudulantly - O2 said would contact me via fraud line within 48 hours (bank was great and returned money straight away) - I tried chat with O2 nothing, I tried email with O2 nothing. How do people get them...

Resolved! Need info on canseling my sim only plan.

Am I right that if I cansel my sim only plan before the date it comes to an end I will be charsed £100?

Paid twice why!!

I paid the bill for this device on the 3 and today is the 19th why have I been charged twice in one month??

Resolved! SIM card hasn't arrived

Hello, I have a PAYG account and wish to change to a pay monthy. Last Tuesday I actually managed to speak to someone and it was arranged that I would be sent a new SIM for 1GB data, 500 minutes and unlimited texts for £6 pm. I was told it would arriv...

Resolved! Lost SIM card!!!

My son (13 ) has lost the SIM card for the pay monthly sim I only just had delivered, please help! How do I get in touch with o2 to get a replacement sim? I’ve not even paid the first bill yet!

Resolved! Changing phone midway through a contract

Do you know if it's possible to change your contract part way through your current contract. I have a basic Nokia and would like to change to an I phone or a similar model but I have only recently upgraded. Also I wouldn't want to pay much more than ...

Resolved! 2 contracts

I went with mobiles direct for new contract as mine with o2 expired ask for number to be kept and transferred to new contract.They stated something went wrong and couldn’t then set me up with a new number now I am paying two contracts.One (my old) co...

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