Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Setting new upgrade ipad

Just received new iPad as an upgrade. Got anew Sim but with an existing numberI want to set up new iPad with Quick Start from my phone. The old iPad with the same number is at repair shop getting new battery- if this is potentially‘on’ somewhere will...

Ending airtime contract

I have a contract that I took out last year. The device element won’t be paid off till August 2022, I’d like to end the Airtime element of the contact but continue to pay for the device as I’d like to get my daughter another phone from elsewhere for ...

Resolved! Phone

Can’t call or receive calls since I sim swapped over 3 hours ago

Cancel Microsoft subscription

I have a Microsoft subscription that I didn’t know about in my bill can I block it from been able to keep charging ?

Being charged twice for Disney when only have one account with Disney

Since about March I have been charged for two lots of Disney even though I only signed up to one Disney. I called up Apr/May time and managed to speak to someone who refunded me for that month and said hey would organise for the double charge to stop...

Order ms-316082087

Hi I placed an order on Wednesday 04.11.2020 for a Samsung Galaxy Tab S6 Lite, I have not had an email confirming this order but have had a text saying waiting for stock, as I requested and paid for an am delivery tomorrow Saturday 07.11.2020 I want ...

Resolved! Upgrade

Hi is there a chance for an early upgrade with paying almost £500?ThanksPawel

Billing

I need some help regarding paying my phone bill late due to losing my job... i have tried to call numerous times, the last time i was on hold for over an hour before being cut off! Can someone please please contact me to help?

Resolved! my bills are also being sent to another mobile number NOT on my account

Notice of my bill is being sent to my wife's phone, with BT.Logging in to My O2 shows that there is only 1 mobile number linked to my account.The number of my phone.How can this be stopped?

Resolved! DEVICE PLAN

trying to increase my monthy device payments but it seems that i cannot do this !!!!!

O2

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