Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Sorry a phone mast in this area isn't working

Hi everyone..2-3 times per week I get this message from O2...O2 Network Update: Xxxxx Rd, Hull HU9 XXX, UKSorry a phone mast in this area isn't workingThis means your service might come and go until we fix it.Our Network modernisation programme to im...

BigDaddyUK by Level 5: Ponderer
  • 5 replies
  • 0 kudos

Delayed Delivery

On Christmas Day I decided to upgrade early. I chose the IPhone XR and selected 28/12 for standard delivery. I was then given information about how to track my order. Today I spend most of the day on the DPD app to see where my phone was. The updates...

AnnaD97 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Do upgrades via include O2 Travel Inclusive Zone?

Hello all,I'd like to upgrade my contract via due to much cheaper deal with the iPhone XR 128GB. It would be 15GB data with iPhone XR for £34 per month and £250 upfront cost. Does anyone know if these deals include O2 Travel Inclusive Z...

greycloud by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 family plan

My partner is with EE but moving to O2 when her contract ends in February. Am I correct in saying as I'm with O2 she can get a discount on her contract through O2 Family?

ThomasH by Level 1: Joiner
  • 3 replies
  • 0 kudos

Dropbox plus ‘free trial’

Hi, i have recently had an email saying my dropbox plus trial is going to end and if i dont cancel i will be charged through my o2 bill, theres no subscriptions on my play store to cancel it, ive been in touch with dropbox they say i need to contact ...

Aysha2710 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Changing phone number

I want to change my phone number due to unwanted calls/messages

Sally27 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! HELP (and Advice) (Please, Thank You Very Much...)

Hello o2 Community! Hope you all had a good Christmas and are all looking forward to the New Year... I've been trying to find help and answers for like an hour but have had no luck, so I am hoping some kind person here could help me? I have this new ...

NickyS257 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Can I port a number mid contract from another account?

Hi thrre Happy Christmas to all. My Samsung S6 Edge battery died after 3 years so I have taken out a new O2 contract on a Samsung Note 9. My existing contract has 2 months to go. Can I run the contracts side by side and port my exist number across we...

Infobleep by Level 4: Observant
  • 5 replies
  • 0 kudos

Resolved! Sim only contract

What is the notice period for a sim only contract ?

Corenna by Level 1: Joiner
  • 5 replies
  • 0 kudos