Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Sim swap

Ive gone from pay as you go to a pay monthly sim only. I’ve done the sim swap to keep the same number, and turned the phone off and it’s been 24 hours but the old number still doesn’t work on my new sim. Can anyone help?

gemma6 by Level 1: Joiner
  • 1 replies
  • 0 kudos


02 has charge me double and blocked my other phone and i tried to get in touch over one week now but no where to get anyone . i need the blocked phone for my work in this crisis time .

Ezekiel by Level 1: Joiner
  • 1 replies
  • 0 kudos

Late payment

Hi guys, need some help. K so start of march we moved house and the internet took a while to set up hence massive bill of 115 to pay. I knew it would be high. Anyway I'm obviously late in paying it and I've tried calling them to ask if they can unblo...

Phone bills

As we are in lock down because of Covid-19 am I able to get some form of holiday period on paying my bill as I am self employed and out of work.

Can I have unlimited data

My data is running out, I've moved house and don't have WiFi, struggling to get this set up but need O2 wifi or unlimited data

Goldie by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Phishing text message

Good morning, I've had a text message saying that my bank has not been able to take payment and to click the link in the message. I've checked my O2 account and it shows that my bill has been paid and is up to date.

Spam phone calls

Can I block numbers from a country. I’m continually getting spam calls from Bukina Faso, Africa beginning in+266244666. The last two digits differ

Mrsbarnes by Level 1: Joiner
  • 5 replies
  • 0 kudos

Old SIM on 5G

I have just ordered a new S20 Ultra,I'm currently on a O2 pay monthly SIM deal and have been for the last couple of year,the nano SIM I currently have is from around 2014 from my last contract,will this work in my new S20 or will O2 send me a new SIM...

Qball by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi why has my first bill got vat added making my bill higher than it was meant to be

BigK1066 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Contact

Hi,How do I get in contact with o2 at the moment?