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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 227877 Views
  • 2 replies
  • 2 kudos

Help needed - Not allowed to exchange?

Hello,I have got the iPhone 12 Pro Max and have only used it for a day. I would like to exchange it for the 12 Pro as it is far too big and heavy for me, it actually gave my hands pins and needles and wrists ache (currently have the Huawei P30 Pro).I...

luckystar by • Level 1: Joiner
  • 527 Views
  • 2 replies
  • 0 kudos

Physical Sim Card

Dear O2, I'm currently an esim user and I would like to switch to physical sim. Kindly advise how do I proceed with this sim migration, especially with this lockdown and travel restriction. Many thanks Regards,YEO

ndrewy3 by • Level 1: Joiner
  • 990 Views
  • 7 replies
  • 0 kudos

Resolved! Paying off phone

I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?Thanks

Martin10 by • Level 1: Joiner
  • 1612 Views
  • 10 replies
  • 0 kudos

My new tariff isn’t showing

Hi my new tariff isn't showing, it still shows my old data allowance. I only changed it two days ago on refresh

WindsorR by • Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos

Iphone xr or iphone 12 pro

Ive upgraded today to an iphone xr but im starting to feel i should of got the 12 pro can i take this xr back and exchange for the 12 pro or should i not bother

Leejungan by • Level 1: Joiner
  • 1108 Views
  • 8 replies
  • 0 kudos

Resolved! Keep my nunber

I got pay monthly contract and i need to keep my number from pays as you go o2

Wali by • Level 1: Joiner
  • 525 Views
  • 1 replies
  • 0 kudos

Ordered a replacement sim

Hi I ordered a replacement sim over the phone a few days ago as my phone had been stolen about a week ago and still have not received anything? Any idea how long it takes for a replacement to arrive?

Liv by • Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Upgrade - poor offer

Long time O2 customer close to end of 24 month contract and offered free upgrade - offer is rubbish, much better elsewhere!!Found a great O2 deal via USwitch for 24 moths that smashes my offer, from reputable provider I have used before. Will 02 hono...

Sussex02 by • Level 1: Joiner
  • 473 Views
  • 2 replies
  • 0 kudos

Resolved! add another phone

how do i add another phone to my contract

Julie1001 by • Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Roaming charges 2021

Have o2 reintroduced roaming charges or are things remaining unchanged in 2021 post EU exit.

SteveSW by • Level 1: Joiner
  • 596 Views
  • 3 replies
  • 0 kudos
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