Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 228083 Views
  • 2 replies
  • 2 kudos

Hello

I don't understand the bill

Kamila4 by Level 1: Joiner
  • 524 Views
  • 3 replies
  • 0 kudos

GDPR Breach - Merged accounts

My account has been merged with my son’s account (not by me). GDPR breach. How do I unmerge them? Tried resolving on chat and going round in circles with me being locked out one minute and then him the next. One agent insisting there is no link betwe...

SueZzzz by Level 1: Joiner
  • 845 Views
  • 5 replies
  • 0 kudos

Resolved! vat

Hello. My monthly device payment plan is £31.27. Is vat included in this or is it not vatable. Thank you

Radio by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Bill payment

My bill was due to be paid on the 2nd January. Nothing has left my bank account but my bill says its paid. Any suggestions?

Jacki by Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos

I can’t pay my bill

I was due to get a universal credit payment on the 24th December but because my partner left his job and started a new one in the same period I didn’t get anything. I’ve scraped some money together today to pay the manjority of my o2 bill but I can’t...

Amy211 by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Late payment on credit file

Good Morning,I'm hoping someone may be able to help and point me in the right direction. I've emailed credit file referral team twice, with no response.O2 placed a late payment on my credit file. I contacted o2 and they cleared the balance due to an ...

Danv by Level 1: Joiner
  • 2035 Views
  • 9 replies
  • 0 kudos

Resolved! My phone has stopped allowing international calls

Hi all. I'm on pay monthly and have an international bolt on. My international call won't dial out. Can anyone suggest a fix? I can't call customer service and wait 45 mins and online chat is unavailable.I live in Northern Ireland and want to check o...

Katryna by Level 1: Joiner
  • 1079 Views
  • 5 replies
  • 0 kudos

Resolved! adding a phone to myo2

I need to add my sons phone to myo2 to manage his account.

Justin3 by Level 1: Joiner
  • 412 Views
  • 2 replies
  • 0 kudos