Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Accidentally cancelled order

Hi there, I cancelled my order for an iPhone contract around 2 hours ago by accident and now need to reinstate it - can I do this?

Resolved! disney+ 3-month offer missing

I had a 3-month offer for Disney+ which should have ended tomorrow 4th June 2021, however when I went to activate it today it was no longer available. Why has this offer been removed? I attempted to call customer services twice to discuss this, yet b...

data blocked

Can anyone help - my daughter cannot use her data when outside yet she has an allowance of 45gb - i vaguely remember messing about with parental control of her phone and she has no access to data since! thanks

Resolved! Disconnected

My phone is disconnected and I need to pay the bill but I can't call the payment line due to no connection - live chat isn't on and I have no toehr way of getting in touch? need my phone urgently for work.

Resolved! Pending money

Hi , I payed today for my bill and the first 2 times showed me error but the money are still in pending , only the 3rd time I did the payment , I want that 2 times money that are in pending to come back to my account as I have other payments to do . ...

Resolved! My tariff

Hi my tariff is £26 per month but I have Ben charged £37 and I’m not sure why. Just had an upgrade, can you help

Resolved! Sim damaged

My old o2 sim was inserted and when I put it in it came up as sim failure. I topped up 15 pounds on my old sim. At the moment I have got a new sim and I haven’t topped up on it. This new sim is working fine.

Resolved! paying final bill

I can't seem to be able to pay my final bill...called so many times it says number disconnected..because on the day I told O2 I wanted to leave they disconnect my number now It wont let me pay.

Resolved! Cancel pac switch

I’ve just ordered a new sim and gave them my pac code. However the sim hasn’t arrived as just ordered it now. I want to cancel the number change so it doesn’t turn off my old network coverage (giff gaff)

Resolved! Contract length

Hi all,Does anybody know if changing tariffs to her more data will result in starting the contract again? That is I've been on a 12 month contract for a few months and want to know if by changing tariff, the clock will reset and start a new 12 month ...

O2

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