Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Change payment date

Hey peeps how do I change the date that payment is taken for my bill?

Halgrid by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Wifi Calling from Abroad - Does it really Works!!!

Hi, I am using my phone out of EuroZone using Wifi calling, but I still keep getting charge. I use iPhone 6 plus and in my settings, Mobile Data is off, Data Roaming is off and I am connected via wifi. When I use my phone to ring home or when I recei...

BirSha by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Cancell my contract

Please cancell my device because my contract is finish

cancell by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! nuisance caller

hi peeps, for the last few weeks iv had a nuisance robot voice leave me voicemail, it says "hello, .................. has tried to call you today, but dont worry we will call you back" i cant make out the name of the company as its hard to hear with ...

pip1 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Phone not in stock but refund will take up to 14 days!

Upgraded my iphone 7 yesterday and online saying it in stock (the only reason I went with black!!). Get text this morning to say its out of stock and will take longer to arrive. So I ask for refund so I can go to Carephone Warehouse to upgrade today ...

tardis1971 by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! Paying off device / Carry on contract?

Hi there, If i pay off my handset, do I still need to pay the airtime, or can I cancel it? I'm on O2 refresh, pay monthly. Thanks,Anna

Anna2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! PAC number to leave 02

Hi this is the third time im asking for a PAC the previous two times I was given one through online chat but they didnt work even though I was well withing the expiry date of the PAC. Coud i receive another one that works please?

Sadaf by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! paying off device bill

if i pay off my device bill can i cancel my tariff and pay just for sim only

Grumry by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Using my phone in Europe

Can I use my O2 tariff in Europe to ring mobiles and landlines and also mobile is registered in other countries e.g. Ireland

Fuentes by Level 1: Joiner
  • 3 replies
  • 0 kudos