Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wifi calling draining battery but it's disabled

I have a Samsung S10. Wifi calling has been enabled on my O2 account for years but on this phone i've never been able to see the settings for it on the actual device. But recently it has started draining my battery by 5-15% overnight. I asked O2 to d...

Resolved! Does my plan include 5G

Just ordered a pay monthly SIM only deal and during checkout it asked if my device was 5g witch it is so selected that on the assumption that I would get 5G as well if device supports it as I couldn't see any plans percific for 5G so my question is w...

Resolved! Talk to an advisor?? Billing issue

Can someone please help and advise how to talk to o2 currently. Both chat and phone are just blocking me from actually chatting as chat always busy and phone hangs up. Regarding a bill so could be doing with assistance

Resolved! insurace

i can not find the insurance claim form where is it please

Resolved! Contract termination

How on earth do you cancel a contract, when the phone is broken and you no longer need it or its number. Nothing on the website to help you.

Hotspot not working Iphone 11 Pro

Hello,Recently, I noticed that I couldn't connect to my personal hotspot from any device. It turns on fine, but when I try to connect to it on any devices, it can't connect. I have a £30 Big bundle with 100GB per month. Is there any way to fix it?I a...

Resolved! i need cancle my phone plan

i need cancle my phone plan

Moto g9 play

Hi I have just upgraded to a moto g 9 play, first it started to drop calls now no one can hear me, I can hear them, I had another new one sent out but it's doing the same, if I put the SIM back in my old moto g6 it works fine. Does anyone know at I c...

Resolved! Warranty Repair charge port

I have a 7 month old S20 Ultra and I'm unable to plug a cable into the Charge Port to charge the phone properly, is this repairable and would it be covered under warranty due to it being only 7 months old and how / who can I contact at O2 about it as...

Resolved! Returned my upgrade

Hello,I was advised to not accept my new phone on 2nd April as I changed my mind, therefore when my delivery arrived I asked to return it and since then I have not heard anything back, and want to know if I am getting a return.Feeling really anxious ...

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