Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! zoom call%20charges

I have just been charged over £130 for joining a zoom meeting on my phone lasting 54 minutes I don't understand why?

Pricing

Hi, I am an o2 refresh customer but I have no desire to change from my iPhone XS Max. I currently pay 30.52 for my tarrif but keep bein gtold that I can change my tarrif. On my o2 the only options are more expensive ones (i currently get unlimited ev...

Resolved! My keyboard click has suddenly stopped working

Can anybody help as my iphone SE which is only a few months old, the keyboard click has stopped working, I have checked settings and it says it is on, any ideas???

Resolved! Moving to a 5g sim

Hi. Bare with me please as it’s a little confusing. So I have mine and my daughters phones on my O2 pay monthly account. I pay for both.She was due an upgrade so we’ve upgraded her to a iPhone 12 max pro. She’s now changed her mind and I’ve said we’l...

Resolved! Student Discount

Hi, I upgraded last week but forgot to add my student discount. I only have a TOTUM card as my institute isn’t supported by UNIDAYS. Is there a way I can add the TOTUM code?

Recently upgraded to a sim only deal, now can't make/receive calls or texts

My contract runs out at the end of this month (November), and was offered a rolling contract for another 24 months. As i'm happy with my phone, i decided to go with a Sim only contract instead. So i upgraded to the sim only through the O2 app, and op...

Resolved! Transfer old number to new SIM card with new number

I want to transfer my old o2 number to new sim but with different number can anyone help

Roaming outside Europe Zone: Calls not received

I can make a call from outside Europe Zone but cannot receive a call. Any help will be much appreciated. Thanks.

Resolved! Moving from Sim Only to Phone Contract

Hey, i just wanted to ask you guys a question, i am on a sim only at the moment but it says in 1 month and 30 days i will be able to upgrade to a phone contract but my question is when i upgrade to the phone contract will it be re credit checked agai...

Resolved! Phone shows 4G but no internet available

Hi, My phone shows 4G, but I am unable to do anything on the internet, this has been an ongoing issue for over a week. It seems to be occuring throughout the whole day, only occassionally working late at night/early morning (midnight -> 3am). Issue i...

O2

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