Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bills

Hi, I have a question. Some time ago, specifically on April 10. I take IPhone 12payment monthly. And I have to pay £ 53 a month. (26 £ Airtime, 27 device plan)I had to make my first payment by April 24th. When I wanted to do it today, it tells me tha...

Resolved! Upgrade

Hello, I am looking into upgrading my phone to the Iphone 12 pro max - which is £64.94 a month. 1) i have an nhs discount of 25% with airtime.. is this 25% off £64.94? 2) do i also have to upgrade my apple watch to my new contract or will that just c...

Resolved! New sim in iPhone 12

I received a new sim with my upgrade to iPhone 12 for 5G yesterday at 14:30 my old phone iPhone 7 had no service and I’m still waiting. When I look at the new phone it’s got the whirling sign with reconnecting showing is this right or had it crashed?...

Resolved! Insurance

I have my eye on the Galaxy Buds Pro and wondered if O2 provide any kind of insurance. I'd like the insurance the same as my phone where if I accidentally damage it I pay an excess fee and have a replacement sent.

Resolved! Additional services

So I’ve been getting charged 13p a month for services from outside places. Also have txts going to 60125 which hasn’t been me. Does anyone know what or who the number is for please and an idea of what the 13p is for. Thanks in advance

Resolved! Copy sales receipt

Where can I get a copy sales receipt. I bought my phone direct from o2 and want to get my aitpod free gift.

Resolved! Cancelling insurance

Hi, please could you cancel my insurance ?

Resolved! Scam

I had a call from a recognised o2 number 03448090202. The woman said I was chosen for a 40% discount on my tariff. She told me I would receive 2 txts which I did and it came up on my phone as from o2. The first one stated the usual *FRAUD ALERT - MUS...

Resolved! phone stolen direct debit cancelled

i have cancelled direct debit via bank and was wondering if o2 will just cancel contract and services as i have tried to do so via customer services but phone was stolen so i cant use app, phone has been paid for and is just for data and texts and mi...

Resolved! Loyalty discount

O2 wrote to me to tell me my tariff was changing to a cheaper one, which was more than I was paying. (I have a £10 loyalty discount and have done for many years, taking it from tariff to tariff.) I called and was assured that the letter and text did ...

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