Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
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  • 2 replies
  • 2 kudos

Does O2 throttle VPN connections?

So I get up to 90Mbps at home on O2 (Tesco), but when I connect to a VPN, it's throttled right down to 10Mbps. It's definitely not the VPN speed as it works at high speed in my computer through my regular broadband, just not through the mobile signal...

Resolved! Samsung galaxy s21 ultra 5g

HiI pre ordered the s21 ultra 512gb 5 days ago and it was in stock.I checked yesterday and it said it was delayed a week,then checked just now and it has now been delayed by 3 weeks! Will I get mine on launch date bearing in mind it stated it was in ...

Resolved! iPhone 12 Pro Max early upgrade offer

I’ve had a text saying I can upgrade to a 12 pro max early if I trade in my old phone, with o2 making up any difference in price to pay off my device plan. Is anybody going for this? It sounds tempting

MikeF by Level 3: Thinker
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  • 2 replies
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Pop up saying no sd card and to restart

Hi I have samsung a52 5g and every so ofter I get a pop up to restart phone as it saying I have no SD card in when I do it is annoying me now and don't no what to do

Lynn44 by Level 1: Joiner
  • 702 Views
  • 5 replies
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Resolved! Cant make or recieve calls

I recently got new phone.gave my old phone to partner n got him sim deal contract.do I have to wait for new sim card before he can use my old phone?any advice would be much appreciated.

Wendy211 by Level 1: Joiner
  • 965 Views
  • 3 replies
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Resolved! Cancel Insurance

Good afternoon,I have been paying my mobile insurance God know for how long, now I want to cancel it and no one is replying to my phone calls or emails. Please help me if you know any email address to give o2 a notice that would be appriciated. Many ...

Akphone by Level 1: Joiner
  • 373 Views
  • 1 replies
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Resolved! Refund for upfront cost.

How can i get a refund? Ive purchased the iphone12 pro max deal for £30 upfront but after they have charged me this money they asked me for another £450 deposit and i want to get a refund of £30 and cancel this plan.

Nadia3 by Level 1: Joiner
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how to get esim

I have a S21 Ultra on crontract and have bought a Galaxy Watch 3 LTE. I'd like to purchase an esim for the watch. I believe this is an additional £5 per month?I phoned customer services who told me I could do it through the my O2 app. I've had a look...

nick9one1 by Level 1: Joiner
  • 737 Views
  • 3 replies
  • 0 kudos