Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Have I been accepted for my contract

Hi I got email legal documents then click here but I don't see any things to sign confused here

Resolved! New iPhone; can I just swap the SIM?

I've bought a new iPhone 12 Pro MAX to replace my iPhone 6s. I'm currently on Pay Monthly; can I just put my existing SIM into my new handset and carry on? I believe that the two handsets take the same (nano) SIM TIA

Resolved! child account

Hi there, at the moment my 15 year old is on my personal o2 account and I pay for her iphone bills and insurance. Her dad is no longer giving me maintainance and instead giving her an allowance. Is it possible for her to take over the payment or woul...

Resolved! pay off phone contacts

Hi I trying to pay off phone contact but it won’t let me so need ur help

Resolved! Unknown transaction on credit card

Have a debit in my credit card bill for £60 - it appears as : SP ONLINE CO 02I have no knowledge of this paymentHas anyone else had anything like this?

Resolved! Keeping my number

Hello, I have tried to keep my number from pay as you go to pay monthly as O2 have sent a new SIM. However it just says 405 not allowed? Anyone know what I've done wrong and how to remedy? Also I only have 17days until my next bill date, although I h...

Resolved! data alllowance

My data allowance is showing as full 12Gb but when I try to access or load anything it won't let me. It's been like this for over a month and I've received notifications saying my allowance has been refreshed. Can you help please?

Resolved! Won’t let me change my tariff

I’ve had tried to change my tariff several times, however it keeps coming up saying ‘no tariffs available’. Can this be solved?

Resolved! NS&I security check call going to voicemail when overseas

Hi i'm currently in Australia on O2 roaming. Receiving ordinary calls fine, but automated calls from security checks such as NS&I go straight to voicemail so I can't complete the login. Any solutions? Key one for meis to be able to receive calls from...

Resolved! Hi

Hi everyone sorry to bug everyone again as just confused I'm had my last 02 phone about 7 years but I'm upgraded to new phone no new line or anything just upgrade 02 said I won't get any letters I.e bonus letter as I'm not new or term and conditions ...

O2

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