Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Overcharged Tariff - Sim Only

Hi. I'm wondering if anyone can help me with an issue I'm having. I paid off a two year contract of roughly £76 per month when the iPhone X first released. I was then called by an O2 representative when my contract was coming to an end. This represen...

Resolved! My sim doesn't fit my device

My device was broken so I had to reuse and old device but the Sim doesn't fit it's too small. I can't receive texts to confirm my account. How can I order a replacement Sim?

Resolved! Cancelling my insurance

Does anyone know how to cancel my insurance I'm being charged for since 2017 i took a sim out an was told it would be cancelled but it still hasnt I've tried going on my 02

New number unlinked

How do I link a new number from O2 to my account?

Wifi Calling

I have just moved over to o2 from EE and not seem to able to get it working.I am in the middle of North Sea now with WiFi and speed is just over 5 Meg not bad and no signal. WiFi calling was working out here last month with EE so I presumed o2 would ...

Resolved! Order

Hello I placed an order on line, and I would like to k ow when it will be here with me? Also it said it will be here next day

Resolved! Cancel 30 days contract after 30 days

My wife (not with O2) wants to take advantage of wi-fi calling which is not offered by her current provider. Before she fully commits to moving to a more expensive contract with O2 I thought it would make sense for me to trial a pay-monthly contract ...

Resolved! iPhone XS Voicemail Issues

I cannot get Voicemail to work properly with my new O2 contract and iPhone XS. The iPhone Voicemail button screen shows "No Voicemail" and does not attempt to call any number. Also, when I call 1750 (voicemail on), I get the following message; "Thank...

Why is o2 upgrade deals so poor?!!

Why when offered upgrading o2 are only giving 36 month contracts. There is no good deals and other providers offer better deals and great prices.

Resolved! Overcharged again on my plan

Hi all About 4 months ago I paid off both my phones with o2 and went sim only considerably saving us a monthly layout I set a spend cap at Zero Tolerance so what we are billed should be just what was agreed monthly The account was set on 25gb data wi...

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