Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do%20i%20cance

I wud like to get a new Phone before my currant contract ends, how does that work, will my old contract be finished or will I still have to pay? Would some one please explain! Thanks.

Downloading a Bill

Hi I have just amended my contract, changing airtime tariff about 1 month ago. Since hten I have not been able to dowload my bill. when I try to I get "DASH_ERR04: The account number in the target address is invalid." I am also very frustrated that t...

Resolved! Sim stopped working

I have had to order a new SIM card today - so my phone enables chat text messages, as I ported my number from Vodafone. Would o2 have deactivated my current sim? They didn't mention it but 5 hours after ordering the new 1 my sim is now not working an...

Restoring iPhone

I originally had a 2nd contract for my daughter. I then upgraded that number to an iPad contract and her dad took out a new contract. On that phone she continued to use her Apple ID for the iPad number on the new contract her dad set up. She lost her...

Resolved! Upgrade and O2 open

Hi I’ve just upgraded today and wanted to apply o2 open NHS discount to my new refreshed contract and phone. However when I do it is giving the message that the 28 days have expired for setting this up as I registered in 2018. Is there any way of sol...

Resolved! Replacement Sim

Hi, When the network was upgraded at the start of this month I had to have a new sim.I went through the swap process via text ,however the sim failed to work & the phone does not recognise there is a sim card active. I called cusomer service ,who che...

2 contracts, change of one

Wife has 2 contracts, can we separate them up?I'm just cancelling a contract from o2 myself if that helps?

Help please

Help appreciated it seems the local hospital cannot contact me when they call my mobile it says I’m unavailable i have sat for the last hr waiting on a call but they can’t get through to me any advise please on how to fix this it’s a apple iPhone 12

i have2 mobile phones but can only view details of 1 on the O2 site

I have 2 mobile phones with O2, but can only view 1 of them on O2 site. How can I get the second phone on the same page to view the bills etc.?

Resolved! SIM not provisioned

I am customer of o2 last 2 years 3 days before I upgraded to sim only contract. Today suddenly lost my signal. And got the error as SIM not provisioned in (setting> about > network ). I am chatting with o2 customer care service. They don’t give any s...

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