Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Proof of preorder

how can I get proof of ownership and preorder for my s20 ultra. The delivery note states its Galaxy Hubble Z??

Rbarkley82 by Level 4: Observant
  • 3 replies
  • 0 kudos

S20 ultra?

Has anyone had a dispatch email today?

Heko by Level 1: Joiner
  • 4 replies
  • 0 kudos

Upgrade on us

Hi all after logging in to my 02 account I've received an offer to upgrade my phone a whole year earlier than I expected. It says 02 will cover the cost of the contract in full as long as I sign up for a new contract. This sounds too good to be true ...

mattp1986 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Add on

I’ve got 15 GB extra as an add on to use on any other device, does this mean I can use it in on a works phone on pay as you go

DM1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM 1 not provisioned

I had my Samsung Galaxy S20+ delivered this morning, got it all unboxed and put my new sim into the phone. Turned it on and did the initial setup. Only to find that I'm receiving a message that says 'SIM 1 not provisioned.' I'm not sure what this mea...

Senpai by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Left O2 briefly, now switching back - how?

I was tempted by a SIM only offer from Virgin.So I got a PAC from O2 to take my number over to Virgin and started the transfer.O2 then called me and offered me a slightly better deal which I accepted.But the transfer to Virgin went through. It was to...


I trying to load new card .Tried it twice still no luck