Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing plan?

Everyone quick question if you are on a Sim only with 12GB data and you change m price plan to unlimited are you able to change the plan back down again to anything of your choice after 30 days I’m sure I saw somewhere that you can change your plan o...

Resolved! Changed address but new address is showing the wrong county.

Hi there, I've just changed my address through the O2 website using the easy "enter postcode/building number" system with a drop down menu. Selected my new address no problem. However, the new address on the account is showing the wrong county! Every...

Bills

Hi I had overdue payments on my account but I Have paid them and my data and calls are still not working

Pay Monthly SIM

A little help please, trying to help my father go through the online process of buying a new SIM, I'm on the phone while he is online. He is not coming from another provider, this is a fresh purchase, so what option should he select when asked for a ...

Resolved! Sim Only

Hi, I have a sim only contract and I use the card in an old iPhone 5. I’ve been given an unlocked iPhone XR but the sim isn’t being accepted by the XR - do I need to get an updated SIM card please? Thanks, Angela

Resolved! Overcharged

My usual phone bill is just under £25 a month as i pay for just the sim by itself, to my surprise last month my phone bill came to around £75 and i knew this couldn’t be right because i don’t have any bolt-on’s and don’t buy things with my phone. i c...

MMS receiving - why does the spend cap need to be above £0?

Hey all I want to set a spend cap of £0 on my account as I know I do not want to send MMS or international texts. I however want to be able to receive MMS but apparently this is blocked by setting the spend cap to £0 - even those these are free to re...

Resolved! Repair

Does anyone know how I go about getting my mobile repaired after slight water damage please?

No notification of tariff change or Auto-save

I received an email at 11:37 today informing me 'Hi , Your tariff change is all sorted. You're now on: O2 Refresh Unlimited 24M 25GB.' I last took out a contract in November 2016 for O2 Refresh Unlimited 24M 20GB and myO2 confirms I've been out of co...

Resolved! My bill did not reduce after 24 months

Hi there. I had a 24 month contract which ended in Dec 2020 but my invoice value did not reduce. In fact it went up. How do I request a refund please? Thank you.

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