Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't get through to O2

I'm having a nightmare trying to get through to O2. Aura and the chatbot don't work or operators are all busy. The number 0344 809 0202 won't accept either of my product phone numbers when I try to enter them.Any way of getting through to a human bei...

Resolved! Bringing my old number to o2

I spoke to o2 on Friday and the lady processed my swim swap as I gave her the PAC code etc, she told me it would be done on Monday as it takes 1 working day and won’t process over the weekend.My old sim lost service about 30 mins ago and my new one i...

Resolved! New Second Contract

Hi,i want to take out a second contract with o2 if i do this will it be 2 totally separate contracts because i plan to end my old one soon or when i end my old one will it fully close my account and both contacts or just the old one?

Resolved! Contract cancellation

Hi all, I left UK over 6 months ago and I am trying to cancel my contract since that and from my children without success, can someone advise..... it is urgent O2 has triplicated the price of the invoice because of roaming fees.

Fraud

Hi, if anyone can please help. There has been a contract taken out with o2 which has been coming from my mother's bank account. She is not currently an o2 customer. When I phoned 02 to enquire about they said they had no record of it and to cancel th...

Resolved! Pay

I paid my airtime bill on the 6th and it has been taken out of my bank again so you have took it out twice

Resolved! Just found out device paid but still paying

Hi just found out device paid but still paying a lot

Resolved! Final bill

Hi,I've left O2 in June. My bank account was charged DD for the same amount as always. Today I've received bank notificaton about upcomining O2 DD for again the same amount. I've cancelled my DD but how can I get my money back? Can anybody give a num...

Resolved! Data Capacity in Bath City Centre

Hi, For at least the last 4 years, the data speeds in the centre of Bath (BA1 1RG) have been very poor - a speedtest regularly shows download rates of barely 0.4Mbps and internet browsing is extremely slow. Coverage is fine - outdoors I usually get a...

Resolved! Billed two days before my new contract started.

Hey, I recently upgraded my phone on 02, 27/04/18 and before I could change my number over to the new sim, needed to pay the outstanding money on the previous contract, which I did. I've now got 02 trying to take this month's payment (apparently due ...

O2

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