Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

How to claim the extra A3100 traid in

Hi I upgraded early from the s9to s20+ paying my handset off at £180. With my upgrade I received a voucher to recycle my s9 and recieve an extra £100. O2 now have my phone which I got £136 to be paid into my bank within 28days but how do you redeem t...

Carolb1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancelling phone contract

Hi, I received my last statement on 5th March to pay the final balance of the device, and the airtime bill.However I would like to switch provider as my contract has ended. Would I be able to cancel the airtime bill immediately rather than let it ren...

LaurenJB by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! SAMSUNG Earbuds

I've just upgraded to the S20+ and the online deal offered a set of Earbuds as part of the contract. Do these get sent out automatically or do you have to claim them somehow ?

NIKK42 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Changing handsets

I have just upgraded to the Samsung galaxy s20 ultra and have had second thoughts. I would like to change to the s20+ but have no way of doing so as i have not recieved the handset yet because of backlog of pre orders. Is there any way of just cancel...

A92 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Port from VOXI to O2, but not sure please help !

Hi, my questions is I brought an iPad on contract along with sim from O2 in Nov 2019 and I don't feel like using that sim I rarely used it but for my iPhone I'm using VOXI right now pay as go plan so can I port my number from VOXI to O2 and start usi...


I received a notification that I just got charge for sending an MMS message. I never sent any MMS messages. What happen and how do I solve this issue?

Sue15 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! second mobile

How do I add a second o2 mobile to my o2 account, I've only come accross add product & bring in product back in 2017 and o2 help search and my own doesn't fid either

ianw by Level 1: Joiner
  • 6 replies
  • 0 kudos

5g sim not provisioned

Got a new s20+ today and I get the message "sim not provisioned" after putting my new 5g sim in the phone. Anyone having the same issue or any help?