Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data

How can I buy more data instantly my average data usage is 3.8 per month yet somehow in 21 days I've used 25gb?

Resolved! Card details stopped

It's hard work trying to contact o2 through site. I only wanted to info you guys that my card details you have on file won't work now as the bank has put the card on stop due to unauthorised transactions. I have to wait 4-5 working days for a new car...

Resolved! Ending Contract Difficulties

So I have bought a Pay Monthly sim for the unlimited data plan of £30 a month. I only used it for one month specifically for its data on my other phone and now I do not need it anymore and I want to leave O2. I have been trying to call their customer...

My bill is no longer itemised

My bill always used to be itemised and I could see all numbers phoned and texted whether chargeable or not. I have 3 devices on my account and can get the details on two of them but not on the third. Any ideas why or how I can change this ?

Resolved! How do I remove voicemail from my phone

Hi I upgraded my phone two weeks ago and have realised that the person in the store dd not disable the voicemail service like I asked. Is there a way for me to disaable the voicemail from the phone or will I need to make a return trip to the store. I...

Ordered phone almost a year ago, paid £320 still not received ...I can't access my email

When am I going to receive a full refundShocking really

Esim

Hi Everyone,Hope you can help out?I'm after an esim for my recently purchased Samsung Watch 3, how do I get one online? I work nights so can't make it to an O2 shop or call customer service.All help appreciated!Mark.

Resolved! End of contract

Hi, my contract is finishing mid June but I’ve seen a new contract on o2 through buymobiles.net, would it be possible to jump onto this contract with no extra charges and keeping my number before my current contract expires in june??

Resolved! Sim locked/barred lost phone

I reported my phone lost today but i didn't lose the sim, they blocked it anyway how can i unblock it?

New tariff issue

Agreed new tariff with O2 chat salesperson of £45 (£50 less £5 discount) when renewing my O2 contract. Just got my first bill which is for £50.Where do I go for help.

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