Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim lost

Hi. I came to India 15 days back.. when i change my sim to use India network sim I lost my sim. can you post new sim to my address. When i return to uk it will help me. I have to take urgent calls.. and messagesThanks

Resolved! Sim only deals for the phone

I’m considering this plan -Sim only deals for the phonehttps://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12MAt the bottom of the list there is plan1GB DATAUnlimited minutes and texts12 months Airtime Plan£12.00* MONT...

Why would O2 sell me a Huawei P40 Pro knowing Google Services is not permitted.

Situation - Going through a messy divorce and additional stress is being felt because I cannot install banking apps via Google Store as its not included. O2 want over £600 to end the contract, for a device does is adding more stress to me and my 8-ye...

Resolved! Where do I find my bill

What I'm asking is how do I find out how much my phone bill is each month thanks

Resolved! New sim Old phone

I've spent years on Virgin Mobile and it was easy to swop numbers/sim. Give notice on rolling monthly sim, purchase new sim. Swop sim and away you go. I'm out of contract for my current 1st 02 phone and I thought I'd buy the current offered £10 a mon...

Resolved! Bill

How is the charges on my bill as I had a spending cap

Resolved! Change of name

How do I change my name on the account

Resolved! Adding an additional phone to my account

Is it possible to add an additional phone and sim to my account. My American fiance spends a lot of time in the UK and wants to use O2 when she is here. But she doesn't have a bank account here. Can she get an account using her US bank account to pay...

Internet not working when in europe

Hello. I've travelled to Europe but for some reason my Internet is not working. I haven't used all my data and still got 30gb left 路‍

Sim Swap

I upgraded my phone and performed a sim swap last night. It did say it would take anything from 1-24hrs to be complete. However, both my old and new phone are now not allowing calls or text messages out. I need a working phone! The phones have been l...

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