Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Upgrading

I have 2 phones in my pay monthly account, one sim-only, handset paid, the other handset not fully paid. When I select the sim-onlt to upgrade I get the still owing phone with settlement. How can I upgrade the sim-only?

tmarsh by Level 2: Apprentice
  • 14 replies
  • 0 kudos

Unable to send sms

Hi, I have just got a sim only contract for my son who is having an old iPhone of mine (I selected I would be using an iPhone when getting the sim) he can send a message via iMessage to those who can receive them but is unable to send a message to an...

Shelley83 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! First time buyer

Hi, I ordered contract phone earlier, I have now decided I want to cancel, what do I need to do

Gugendeep by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Ownership transfer

Hi I got two contracts and I want to transfer 1 o2 contract to my sisters name is it possible?

Hi1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Complete data usage when abroad, but get charged for only one day!

Myself and my wife had been abroad and we used data for one day each, because of the situation. Obviously we were charged £7.5 extra each. But, apparently on the day we returned, we were sent a text that we have used all data (both of us), we both ha...

Malo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Internet

my internet and links don't work, it's been 2 days, I work with it, I need

Amanda3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unable to use bolt on data

I purchased a 9GB bolt on when I started my contract, but for some reason I am unable to use it. Why?

Subu1967 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unlimited SIM for modem

I am trying to set up 4g home broadband using an outdoor wireless router that I already have, so I just need a SIM. There is a £35 12 month unlimited contract that looks ideal, but the small print 'fair usage' says you can use it in a phone or a tabl...

Resolved! Device plan

Hi there.I would like to pay whats left on my device plan

Luis by Level 1: Joiner
  • 3 replies
  • 0 kudos