Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help please! Sim card problems.

Help please. I received my new phone (iphone 12) and got a new sim card with it. Unfortunately the old phone (and old sim card) was used to make a couple of calls. Now my new phone with new sim card won't work. what do I do please? ThanksSusie

Resolved! International calla

HiI'm a little confused about the bolt on International calls for £3 as it tells you to look up your country you will be calling in which case mine is Ghana then it says 28p per min does that mean I'm paying £3 per month plus 28p per min? If so where...

Problems with Incoming and Outgoing Calls

Hi. I got a new sim-free phone yesterday (Xiaomi Mi 11 Lite 5g) and having issues both receiving and making calls with it. When someone tries to phone me, 9 times out of 10 it goes to voicemail, even though I am not using the phone and mobile recepti...

Resolved! Contact a guru

My phone has been cut off

Resolved! Bank text messages not being received

Hi all, My wife and I recently moved from Sky to O2 and grabbed a great deal on iPhone 12 Minis. Problem comes with the porting of numbers where we can no longer receive verification codes from our banks. My wife also can't receive a verification cod...

block text messages

I need block some texts messages from my mobile. I was told to click on th 3 dots top right of my text message and i would get a drop down menu. But all i get is the word lock.any advice please.Thank you

Resolved! Upgrade help

I have upgraded a line which was delivered today. I've only just got round to setting it up as it's a gift for my son tomorrow but it is saying the SIM card is disconnected from the service. I don't know what to do?! Have tried to call but closed and...

Resolved! Sim activate

How long does it take to activate a new SIM card? It’s been nearly 48hours and it still says no network coverage.

Resolved! Upgrade promo code invalid

I'm due for an upgrade and recieved a promo code recently which was supposed to discount the upfront cost of a new device. Upgrade can be made up until 18.08.2021. My plan for current device is settled. I've followed the instructions chose the handse...

Resolved! Delay Porting my number

Can I use my new pay monthly SIM for 3 weeks, then use my PAC to port my number from my current SIM?

O2

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