Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching my o2 account

I’m getting a new phone but a family member was using their o2 account paying my phone monthly now I’m getting my phone on my own o2 account will my phone number change ? As I want it to stay the same

Charged for data without permission or warning.

I received a text stating I had less than 250mb of data left a week ago. Today I received a text that I had used all of my data and was immediately charged £2 for an extra 100mb of data that I did not want or ask for. I would like a refund of that £2...

Wrong number showing on Sent text messages

I set up my new phone yesterday and ported my old number across. If I send a text it shows it as coming from the number on the sim prior to my number porting across. I can receive texts to my ported number, and calls correctly show my ported number, ...

Resolved! Phone says delivered

I have upgraded to an iPhone 12 Pro Max and it says it was delivered today and signed by someone called ‘TAYLOR’. I don’t know any Taylors in the area and nobody lives with me of that name. There was no card left through letterbox and no picture take...

Resolved! About paying bill

So my bill is due on the 11 th August can I pay it the day before? I no I usually pay earlier but will it still come out of bank as a direct debit

Resolved! is O2 compatible with alexa

i see vodaphone and ee are compatible with alexa is O2 compatible as well?

Resolved! How do%20I%20transfer%20my%20old%20sim%20from%20my%20iPhone%207%20to%20my%20new%20iPhone%2011

How do I transfer my old sim to my new iPhone 11

Resolved! Direct debit query

Hey guys. I was a bit short of cash this month so have paid off my phonebill with a credit card to clear it before the direct debit. How will this affect it next month? Will O2 take it as a direct debit or will they now start charging it to my credit...

Resolved! wrong number cut off

a few weeks ago i asked for one off my lines not to renew as it was due to end in july they said not a problem ..now my main number has been cut off today will i get it back its linked to everything i do with my life i may seek compo for this also it...

Resolved! Help please! Sim card problems.

Help please. I received my new phone (iphone 12) and got a new sim card with it. Unfortunately the old phone (and old sim card) was used to make a couple of calls. Now my new phone with new sim card won't work. what do I do please? ThanksSusie

O2

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