Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Credit check error

Hello guys I've try to buy samsung Galaxy s10 but saying can't continue with this card but the money from my card came out 3 times . Do I have to contact o2 ? I've cancel the order because is saying fail . But they took from my bank 30 pounds 3 times...

Paulo1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

New To 02 and Sim Card is still not activated after 24hrs

I received my new sim card yesterday morning which i purchased from put in my phone and just shows no service, been in touch with 02 and they said i needed to contact to get the sim activated, did that this morning and gue...

Damo66 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Apple watch

I have just added an apple watch to my plan they have took the money straight away but i have no confirmation email or anything? What do ido?

Louth by Level 1: Joiner
  • 1 replies
  • 0 kudos

Order still not dispatched after 11 days

So I placed an order for an additional line on the 21st of November for next day delivery. It’s now December the 2nd and nothing. I have spoken to about 20 different people who always just say “once the order is dispatched you’ll receive an email”.Th...

ClarkRoss by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Payment keeps being declined

Hello I don’t really know what else I can do, my bank card keeps getting rejected when I go to pay my bill manually I’ve rang my bank and they are insistent it’s an error on their end I am certain I have put the card details in right I have authorise...

jazzii by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cancelled rolling contract but not cancelled !

Ordered iPhone XR 64GB on 21st November, phone arrived on 22nd November. Phoned o2 CS to cancel rolling contract as I paid for the phone outright. I had a right to cancel within 14 days so I did . Waited over 45 mins to speak to someone . She was a v...

Bigbear73 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Bill

Help paying my bill

Rocky2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keep My Phone Number

How do I get a PAC code so I can keep my number, So I can join sky mobile and have the same number

dave86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contracts

Why are your contracts 3yrs and carphone wharehouse are only 2. And are cheaper.

BH by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! barring my handset

if my bill isnt paid for long enough can o2 block/bar my handset or only my number? is there any case they would block the handset

rbc321 by Level 1: Joiner
  • 2 replies
  • 0 kudos