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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237476 Views
  • 2 replies
  • 2 kudos

Transferring Number.

I’ve recently left EE to come across to o2. I wanted to keep my number so I’ve got the pac code. I phone customer service Wednesday morning to start the process. It’s now Thursday evening and I can not make or receive phone calls. I’ve been rebooting...

Cat1919 by • Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

sim card

Hi i have a new phone Samsung A52 5G, also just joined o2 kept my old number, told would be ported over yesterday by 6pm. Still cant make, receive calls or text. It says 4G and 2 bars on top of phone. Have restarted numerous times. Was told to wait t...

Mark64 by • Level 1: Joiner
  • 662 Views
  • 3 replies
  • 0 kudos

Resolved! Number ported today - unable to make/receive calls

Hi I hope this query is in the right place and someone can help. Ported number to O2 (Pay Monthly Sim) from GiffGaff today. Filled in the Keep My Number form online and submitted it. Received a text yesterday to say 'we'll set you up on our network o...

AJB56 by • Level 1: Joiner
  • 2099 Views
  • 5 replies
  • 0 kudos

Resolved! Direct debit

Why do i get charged twice in one month 

KerryA21 by • Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card

Hi, just got delivered few hours ago sim card along with the phone, but not working to make any calls, tried putting the sim card in a different phone, still not working and is supposedly active when it arrives, any idea how to fix ?

CP2 by • Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Unlock my phone

I have spoken to 2 of your staff yesterday to unlock my phoneI lost it but it was handed inI'm very disappointed that my phone is still on emergency calls onlyI need it for work

Wtbj006 by • Level 1: Joiner
  • 617 Views
  • 4 replies
  • 0 kudos

Resolved! Paid in twice??

What will happens when I paid in twice, shows on my bank account, but not on here?? HELP

Crunk007 by • Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Resolved! Order

Can you contact me on (Personal details removed)

Resolved! Unable to get the PUK code to work

Hi all Ok, my ongoing O2 issues continue. As posted in a previous post around the 22nd August, my old phone died at the weekend and I had to order a new SIM as my replacement phone did not take the large size SIM my old phone used. The new SIM came t...

andi by • Level 1: Joiner
  • 3250 Views
  • 12 replies
  • 0 kudos
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