Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to check PAC progress?

Hi,I ordered a new O2 pay monthly SIM at the weekend and added my PAC from EE during the order. I now have my new O2 SIM however it still has its own number and my old EE sim service is still active.How do I check the progress of applying my PAC? I c...

Data stopped working

I have 10GB left of 25GB allowance. Stopped working, tried everything even swapped SIM into another O2 phone - still no data. Can't get through on chat - only option is a callback to me in 3 days! I have six accounts with O2, needless to say I am now...

Resolved! High Data Usage

I have just received a text to say i am near to my monthly limit which is surprising as i've not had this before. I have 15GB of data as part of my tariff and my o2 is reporting i have 3 left. My huawei phone is reporting a figure which is a lot less...

Resolved! Cancel disney plus

Hi how do i cancel my disney

IMIE number

Need the IMIE number for my old 7+ 1 phone

Resolved! Missed payments

hello, I have had no access to my phones capability for the last week now due to previous missed/ delayed paid bills in the last few months, I have paid everything which I should have paid already however I still don’t have access to my internet or m...

Resolved! Abnormal/fraudulent billing from 02 (xxxxxxxxxxx

I want to bring to attention the abnormal/fraudulent billing from 02 for the month of August,I did notice,an abnormal billing of £39.37 twice on samday, 13/8/2021. bringing the total to £80.00 excluding VAT. I whant to start clearly that this is a fr...

Resolved! Take bar off my number

Hi could someone please take the bar off my phone number please the bill has been paid xxxxxxxxxxx and xxxxxxxxxx thank you [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Spend cap

How to add a spend cap

Resolved! Scam subscription text

I have just recieved a text stating I've signed up to a £3/week service (fitguru). I have never heard of this service and certainly don't want a subscription. My questions are:1) How do I make sure this subscription is not active and I won't be bille...

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