Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Data usage suddenly gone up

Why has my data usage suddenly over doubled with no different usage of the phone I’m coming to the end of my contract which seems suspicious [Edit: topic title clarified]

Liz1223 by Level 1: Joiner
  • 4 replies
  • 0 kudos

My o2

Can u not access my o2 when phone cut off

Jplews by Level 1: Joiner
  • 3 replies
  • 0 kudos

O2 refresh is there a wait?

Hi guys. I've just joined o2.I've just got the galaxy a51 on a 12 month o2 refresh for 41 per month with a 150 upfront cost.My airtime is £29 for 30gb and my phone plan is £12.42Can I use o2 refresh to upgrade? My contract is only 12 months so I woul...

Was told I would get a free subscription ?

Hey guysUpgraded today on the phone and the guy told me on the phone I would get a free subscription for a number of mounts to audible or amazon video or some others. I see no emails about this so how do I access ? Cheers.

4G only working on some apps

When using 4g on iPhone XR, various apps cannot be used fully. Instagram displays ‘no internet connection’, WhatsApp won’t send voice messages and other apps just wont load. I have tried different solutions but nothing seems to fix the issue and o2 h...

TheIves by Level 1: Joiner
  • 7 replies
  • 0 kudos

O2 3G blocking CCTV DVR apps. Any work around?

Been looking at this for a while now and have read various theories but none with a working solution. I have a CCTV DVR on a BT wired internet connection. You can access it via web browser etc.. over LAN and WAN via pc/mac/linux box without issue. Po...

fufunks by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Will i be charged

Hi,My fiance is in lanzarote at the moment and I was wondering if I'll be charged if I send her a normal text message.Thanks

Resolved! Upgrade

I was just wondering when I would be able to upgrade to a handset please

Ashlee by Level 1: Joiner
  • 3 replies
  • 0 kudos

Credit referral team

Hi,Does anyone know how to follow up emails with the credit referral team?I am currently trying to purchase a house and there is a major issue with an O2 account that I didn’t even know about seen as I am still an O2 customer.Customer service know no...

RT23 by Level 1: Joiner
  • 11 replies
  • 0 kudos