Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! money debited but oder dint placed

hi this is krishna chaitanya kollipara i have placed a sim and phone contract ,money got debited but could not get any order no or any other conformation regarding my order

Resolved! Spend cap

How do I apply a 0 spend cap to my phone

Resolved! E sim swap

Hi guys i currently have a standard sim and an e sim on my iphome XR. The e sim is for my business so i can have 2 lines on one phone. I have just taken delivery of a new handset but wondering how i transfer the e sim and number to the new handset? T...

Resolved! Scam text

I just received what I assume is a scam text. It's vaguely worded, with an oddly terse first sentence that is neither a statement nor a question. It reads: 'O2: Trouble processing your latest bill. To update your billing details and avoid additional ...

Resolved! Keep number

I’ve tried multiple times on the app and phoning up to keep my old number, I keep getting cut off or the app doesn’t accept it

Resolved! Customer service number

Need the customer service number from my phone please

Resolved! Sim card

Hi, just received my new phone thanks but there is no sim card with it is it supposed to have one or do you send seperatly?

Resolved! Can’t pay bill!

The app won’t let me pay my monthly bill for my apple airpods and now it says it is overdue

Order SIM, Become new costumer

Hi, I have just become a new 02 costumer, and I am awaiting the new SIM card to arrive. I would like to know why I have been charged from the point the order is placed rather than SIM activation time? I am paying for a service that has not arrived ye...

Unable to continue with phone contract

Hi I tried to order a contract through O2 four days ago I passed the credit check and it said because of my credit score I had to pay an upfront cost of 200+ the £50 upfront cost I entered my savings card by accident, i then refreshed at least four t...

O2

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