Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Parental controls

How do I change parental controls? The app is useless.

Ibs by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Paying off Device Plan early

I want to pay off my device plan early, or make additional payments to pay it off. I've done this on the automated system, but the system just says "payment accepted", it doesn't give you a choice of sending your payment to your airtime, or your devi...

Gazzz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

Can anyone tell me how I can talk to someone at 02. I have been trying to pay via app but no luck. This isn't the first time this has happened. Ty x

Number port problem

I recently joined o2 and ported my old number across, everything is working fine but if i text someone the number from my new o2 sim appears and not my ported number, my number appears fine when i call someone but not the texts.

Andrea48 by Level 1: Joiner
  • 6 replies
  • 0 kudos

No data abroad

Hi I’m abroad in Spain and can’t seem to use internet on my fone

Ste5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone order delayed

I have ordered a new phone today because it stated in stock and 2-3 days delivery, I paid the £80 upgrade fee and then was told it wasn’t in stock. I wouldn’t have upgraded early if it was out of stock and am now very angry as I need the phone as I h...

NeilH2407 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Upgrade delay

I've just upgraded on thurs 28/10 to be told by the advisor that it would be a week delivery which was fine. I've just tracked my order and now its out of stock. I went on the live chat to ask about when the phone will be back in stock to be told the...

CJG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Taken money but no phone!!

I’ve just tried to order a phone, it’s taken the £20 upfront cost from my bank and as I got to the delivery option, logged me out!! I’ve got an email saying my baskets been saved but that crashes too, so it wants me to reorder my basket but I don’t w...

Resolved! Keep the same number on new SIM

I purchased SIM only (pay monthly) online on 30th October by giving PAC code in order to keep the same number. However, SIM still has not arrived yet, and MyO2 App still shows only the new number that I do not want to use. Please help.

tamldn by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel the sim

Hello I'm Harpreet Kour I'm already cancelled the service.. Barrier the service last month but still bill is coming but I don't use the service but still bill is come... I don't know how please slove my Problem...Thank you

Hk2 by Level 1: Joiner
  • 1 replies
  • 0 kudos