Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Price rises

Hi, About to switch to O2 but there seems to be a contradiction in the annual price changes. Aside from the generous act of not applying RPI if it is negative, the contract states price rises from April 24, but eh website from 25: Contact:12 month(s)...

VAT

I need to receive VAT bills

Cancelling Contract

So i have just ordered a new phone and started another contract and it is a Sim Swap, but i want to cancel my other contract with the phone i have now, the phone is paid off already it’s just the data,calls and texts i am paying for, but i won’t need...

Why am I paying bill twice

I changed my bill date to the 3rd of each month that's been paid the last 3 months but still getting asked to pay on the 18th also

Resolved! Cancelling bolt on

I am in Bali and needed to use my phone. So I bought a bolt on for £6 a day. All good so far.However, still while in Bali, I need to cancel this bolt on so I don’t get charged tomorrow.I have opened my o2 app to chat to o2. Error message- server unav...

Payment taken

My services with you were cancelled on 03/09/2024, you have taken a payment for £10.65 on the 16/09/2024, please refund this

Credit check

Was asked for more details for credit check

Esim

Hi there I'm currently on O2 and using a traditional SIM card but would like to switch to an esim instead. According to the O2 website, I should be able to get this organised through the my O2 app or by signing in on the O2 website. However, even aft...

Resolved! When do I give my phone to o2?

Hey everyone!I have pre ordered the iPhone 16 pro max on switch up on release day with an expected delivery date for the 20th. However I have received a email and text message saying it could be delayed up to 1week. But delivery date has stayed the s...

Upgrading SIM Only Plan

If I upgrade my phone+sim contract to a new sim only contract. Can I activate through eSIM whilst in the EU? Just want to take advantage of prices before October when I'm back in the UK. Thanks!

O2

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