Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I'd like to update my billing address

Dear Operator, I'd like to update my billing address Thanks,Mathieu

How can I send money from the balance of my account back to my bank card?

Hi! How can I send money from the balance of my account back to my bank card? It's just that the money for my services are debited from my bank card, not from my balance.

Missing phone

I am here a little bit out of desperation. I ordered a new iPhone 14 just before Christmas. Despite continuous assurances it would turn up before Christmas. Well. Move to 22nd May and it still has not arrived. Despite repeated calls and chats with su...

Resolved! Have I been accepted for credit?

Hi, I’m a little confused wether I have been accepted for my iPad or not. I applied and everything went well and I have received 4 emails, 3 containing pdfs like the credit agreement etc. I don’t have the best credit so I’ve rang o2 to see if it had ...

Resolved! Switchup nightmare!

So I used O2 switch up in September to upgrade my phone. The month after, I had a direct debit come out for my old phone device plan which I called O2 about who admitted it was a fault, as obviously the device is paid off upon switch up. They refunde...

DPD stole my upgrade iphone

Dear friends,Please, would you be so kind to give me the advice what to do. A couple of days ago I ordered an upgrade to my contract with a new iphone 15 pro. Yesterday, November 21, 2023, the courier delivered it to me in a sealed envelope. When I p...

Resolved! sasmung buds 2 pro for 1 pound 70 days later still nothing

Hi i understand this is just a o2 consumer forum rather than anything official but im having major problems with o2 CS and am getting nowhere so any advice is welcome Still awaiting my free gift from 70 days ago contacted CS but all they say is we wi...

Resolved! Had a call apparently from 02 about 30% discount due to connection issues this week and last week

Had several calls saying from o2 offering 30% discount due to connection issues...02080582120 genuine or scam.??

Charges for calls I didn’t make or receive

I am in the US for eight weeks. I do not use my phone for calls while in the US – only for Wifi - unless there is a family emergency. My wife’s mobile is with a different provider, and her package provides inclusive calls without charge while we are ...

Resolved! Samsung earbuds voucher

Anyone else not received their voucher for £1 samsung earbuds? I upgraded in October and the offer I got was earbuds for £1. Having chased and chased via online chat and phoning o2 customer services I keep getting the same "you will receive the vouch...

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