Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 239342 Views
  • 2 replies
  • 2 kudos

Resolved! On O2 Travel roaming

If I am overseas in Spain & I receive a call from UK will I be charged?

happyjohn by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Paying final bill

I have received an email to pay my final bill on the o2 website, but when I log in the bill is nowhere to be seen. How am I going to pay it?

Alan_W by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Return with slightly damaged box

Hi,I’ve contacted customer services and they have arrange the return for my phone so I can exchange for another one. But my only concern is there is a small rip/damage to the inside of the box, all the other accessories are fine. Will this affect the...

Iharris22 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Voucher

Hello I have emails saying my voucher will expire but I can’t find a voucher on my account for what it is for

Lauren281 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Live chat

Does 02 still have a live chat feature 

Elizldn by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Resolved! switch up

Hi I was wanted to check I could upgrade on my switch up?

lewlewg by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Resolved! switch up confusion

Hello all,Recently, I tried upgrading (switch up) my current phone to a newer model through the call center, but I got a bit confused, so I have a few questions.1. From what I understand, I need to commit to a new tariff from the start. But If I don'...

tansu by Level 1: Joiner
  • 408 Views
  • 3 replies
  • 0 kudos

Order

I placed an order an hour ago. Passed credit check etc. got the confirmation on the page saying an email confirmation had been sent to my email (it hasn’t). I passed the credit check and paid the initial fee, but the order is still in my basket!? I g...

Resolved! Possibly moving to Canada, want to keep my Pay Monthly Sim & Number

Hello! As title states I have been given to chance to move and/or work in Vancouver Canada for currently an unspecific amount of time, could be 2 months could be 1 year or more. I have a Pay Monthly contract (Unlimited Plus) which gets me roaming usa...

Courtz by Level 1: Joiner
  • 517 Views
  • 3 replies
  • 1 kudos