Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I have just upgraded and have been given a new number

Hi,I've just upgraded to a new O2 phone and you've given me a new number, I don't want a new number for obvious reasons. How do I ensure my current number is retained?ThanksTyrone

Resolved! Upfront Cost

Hi I’m just wondering when you upgrade do you normally pay an upfront cost

Resolved! Photo id

I’m due to upgrade tomorrow I’m just wondering if I’ll need to show photo id on delivery

Resolved! Hi ....try to get assistance as my phone will not charge

can someone help my phone will not charge

Resolved! Disconnection during call

I have been happy with my service until recently, i have been getting poor quality sound and my phone disconnects after a short timevery irritatingCheryl

Resolved! Billing information not correct

Hello. I recently moved from virgin to 02 and the information about my bill charge is different to what I was quoted when I changed over , could someone contact me to discuss this please as your asking me to make a payment shortly. The data allowance...

Resolved! Billing

Hii sir...I need your assistance can you please call me on my number [Personal details removed] i wanna talk to you urgently . I will be very happy if you call me regards monika

Resolved! New O2 sim

Hello, I have my new O2 sim which is great. I can't get anywhere with keeping my old number. All I come across is SIM swap which I don't understand. I am worried by doing the SIM swap I will lose the chance to keep my old number from three.I really a...

Resolved! Phone awaiting stock

I placed an order last week to collect in store on 4th December, I have received an email to say it is no longer in stock and its saying it could take 3 weeks now online. The same phone but in a different colour is available to collect from another n...

Resolved! Volt

Hey I wonder if you can help. For info I have been a virgin customer for ages. I was looking though my emails to see that I signed up for 12 months 12gb £8 a month this was around the end of October. Very soon after without me having to activate anyt...

O2

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