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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! No connection Bill PAID!!!

HiMy bill is paid and has been for weeksMy line has been blocked I cant even phone customer servicesI need my phone unblocked immedatley

Femski001 by • Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus extra

My sim only contract was coming to an end so took the option given to me to stick with a plan similar to what i had. This tariff said disnet plus 12 months, now i have to select my extra and the only option is to have 6months disney plus this wasnt w...

Dibs by • Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! No emails received

I’ve started a new pay monthly phone been 4/5 days still yet to receive an email to say it’s been dispatched, what is going on?

Cv by • Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! Return iphone

I brought the iPhone 11 like a week ago and it’s not how I thought it would be but I would like the iPhone 12 Pro Max am I able to return the 11?

Resolved! PAC code

Hi, two days ago I joined O2 for the first time and provided the PAC code on the online form. Yesterday I installed the SIM and was provided with a new number. Does anyone know how long I need to wait before my 'old' original number is restored? Than...

DaveT1 by • Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Resolved! Order

If I ordered a new pay monthly phone yesterday that was due today but O2 have said it is now out of stock can I change the colour to see if they have that one

Patty2 by • Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Credit

I am still waiting for a credit of £20.34 on my bill account and have telephoned customers services on 2 separate occasions. Please can you resolve this ASAP?kind regards Sarah

Slinky by • Level 1: Joiner
  • 276 Views
  • 1 replies
  • 0 kudos

Resolved! 14 Days Grace Period & Term Fee

It appears that we are still liable for term fee even when the cancellation for simplicity 12 month contract, is requested within the 14 days period. The only way to resolve this is, by requesting the customer to cancel the direct debit before the bi...

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