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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 411889 Views
  • 2 replies
  • 2 kudos

Resolved! Leaving 02

I’m thinking of leaving 02 as the price compared to a lot other providers is ridiculous. I can basically get a phone AND more data, just for what I’m paying for my monthly tariff. my question is: I’m paying monthly for my handset. As this is a separa...

JohnT5293 by • Level 1: Joiner
  • 615 Views
  • 1 replies
  • 0 kudos

Resolved! Return Phone Please!!!!!!

I need to return the phone I purchased one week ago as it is not what I want. It is impossible to get any response from anyone in terms of policy and procedures. I went to an O2 store and they informed me that they do not accept returns, and to call ...

Byrnesie by • Level 1: Joiner
  • 545 Views
  • 2 replies
  • 0 kudos

Resolved! I have just upgraded and have been given a new number

Hi,I've just upgraded to a new O2 phone and you've given me a new number, I don't want a new number for obvious reasons. How do I ensure my current number is retained?ThanksTyrone

TyroneB by • Level 1: Joiner
  • 540 Views
  • 3 replies
  • 0 kudos

Resolved! Upfront Cost

Hi I’m just wondering when you upgrade do you normally pay an upfront cost

RBramhald by • Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! Photo id

I’m due to upgrade tomorrow I’m just wondering if I’ll need to show photo id on delivery

RBramhald by • Level 1: Joiner
  • 631 Views
  • 2 replies
  • 0 kudos

Resolved! Disconnection during call

I have been happy with my service until recently, i have been getting poor quality sound and my phone disconnects after a short timevery irritatingCheryl

cheryl65 by • Level 1: Joiner
  • 827 Views
  • 2 replies
  • 0 kudos

Resolved! Billing information not correct

Hello. I recently moved from virgin to 02 and the information about my bill charge is different to what I was quoted when I changed over , could someone contact me to discuss this please as your asking me to make a payment shortly. The data allowance...

BS1949 by • Level 1: Joiner
  • 396 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

Hii sir...I need your assistance can you please call me on my number [Personal details removed] i wanna talk to you urgently . I will be very happy if you call me regards monika

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