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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235644 Views
  • 2 replies
  • 2 kudos

Resolved! Sent two different return bags from O2

So I'm returning my phone under the 14 day 'change my mind' policy. I got in touch with O2 and they said they'd send out a return package. Was meant to be next day delivery but I ordered it Thursday and got a bag Tuesday. The bag I got was just a gre...

JacobW by • Level 1: Joiner
  • 1116 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling A Pay Monthly Contract

Hey all, I'm just wondering how I go about cancelling a contract? I accessed my online banking today (after not being able to access it for a while) and saw the payment going out. I thought I had already cancelled this but obviously not. Two major pr...

Titchx3 by • Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

Suspicious text regarding my 'plan'

Not sure if this is the right place to post this as I am not even an O2 customer, but I received a text from what shows up in my phone as 'O2UK', confirming my 'new' number, which I have had for years, and a custom plan with 20GB, unlimited UK minute...

Ren24 by • Level 1: Joiner
  • 713 Views
  • 1 replies
  • 0 kudos

Resolved! Late landing charge.

Hi I am being charged a late landing charge but I haven't been abroad or called anyone abroad. I want to know why I am being charge this.

Kate8-_ by • Level 1: Joiner
  • 949 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

Trying to find out how to change my tariff when I try and change it it says it’s going to start next month but idk

Squishy by • Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

Hi, I want to upgrade one of the phones on my account and swap a number over. Is this possible?

Hayley31 by • Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap trouble

Hello! I have had to get a new sim with my new tablet upgrade however I do not have the old sim as it was lost with the tablet it was in and now I can't do a sim swap because the identity check messages go to the old sim. I've tried contacting O2 thr...

L-J-M by • Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

Resolved! Using in Euro zone

I'm going on holiday to Portugal do I need to inform O2 of this so I can use my allowance over there?

Bog by • Level 1: Joiner
  • 286 Views
  • 1 replies
  • 0 kudos
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