Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Additional charges

I was charged extra last month (only 45p) for something that could not be explained and was told that this would be credited on my next account. First of all it hasn't been credited, no big deal, it's only 45p. However, I'm now charged an additional ...

Stumans by Level 1: Joiner
  • 2 replies
  • 0 kudos


Has anybody been able to delay payments for coronavirus?

Olruleman by Level 1: Joiner
  • 2 replies
  • 0 kudos

Moving my old EE number over to O2

I provided my PAC code to O2 on Saturday to port my old number over. My EE account has now closed ... but my old number (the one I want to keep) hasn't ported over. When I call someone, the new number shows. I have tried to change the number in the M...

AmandaB by Level 1: Joiner
  • 1 replies
  • 0 kudos

changing my tariff to new sim only

I can't find how to renew my sim only contract to a new lower tariff now my existing contract has expired. I dont want a new number Thanks

bosun by Level 1: Joiner
  • 2 replies
  • 0 kudos

Transferring my old number

I ordered a new iPhone XS which came Sunday. When ordering I entered by PAC number and asked for my old number to be transferred to the new phone. My old SIM has stopped working but my number has not changed and I am still on a temporary number. With...


Hi, how do I find out how long is left on my phone contract? 

Helen3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

some form of response would be nice

After attempting several times to contact you about my device disconnection i have had no response on any format. This company sings about how good your customer service is and how you will support your customers during this difficult time but this i...

Rob-Gill by Level 1: Joiner
  • 6 replies
  • 0 kudos

New Sim

I was sold a newer, cheaper sim only deal. Sim has arrived but, due to being carer of one of the 1.5 million extremely vulnerable citizens, I can't afford to have my phone go down whilst my number is being migrated.I am concerned that, if I put the n...

KLM by Level 1: Joiner
  • 1 replies
  • 0 kudos

Leaving O2 business

How do I convert from O2 business to standard O2 as I no longer shave a business?

Business2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

New Sim only

Waiting for my new sim card its been 3 days still waiting

Sheekbee by Level 1: Joiner
  • 2 replies
  • 0 kudos