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SMS not sending from new iPhone 13

SueK2
Level 1: Joiner
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on ‎18-10-2021 20:50

on ‎18-10-2021 20:50

New iphone 13 arrived today. yesterday agreed to renew contract with O2. Bolt on for 50 SMS a month but they won’t go through. Can someone help please?  Tried chat but you are busy and if I call 202 you cut the call. Not happy

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madasaf1sh
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‎18-10-2021 21:08 - edited ‎18-10-2021 21:09

‎18-10-2021 21:08 - edited ‎18-10-2021 21:09

@SueK2 

 

Have you worked through the support guide from Apple

If you can't send or receive messages on your iPhone, iPad or iPod touch – Apple Support (UK)

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
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on ‎18-10-2021 22:07

on ‎18-10-2021 22:07

@SueK2 

Do you mean MMS? (picture messages)

If so, check that MMS is turned on in message settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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