Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! accessing a bill from feb 2021

Hi can anyone advise how I can access a bill from Feb 2021 - i really need a lost contact number but i am finding the website difficult to use as i can only see my current months bill? TIA x

Resolved! International call

HiU cannot make international calls. What could be the problem?

Volt benefits not showing in my 02

I signed up to Volt on the O2 App yesterday & I am also with Virgin Media for broadband. I have received a speed boost from VM but my monthly data allowance has not changed in the O2 app contrary to expectation. When I try and sign up again it says I...

Resolved! Payment Deferral Help

Hello, I did a payment deferral for this month and then o2 cut my signal and 4G off again. I am now unable to even call the relevant o2 numbers to try and get any help. Is there an email I can contact the team through or anything? CheersAlan

Resolved! live chat

where has the live chat gone??

Resolved! Activating esim

Hi I'm having problems activating an esim

Resolved! O2 owe me money

Has anyone had difficulty getting money back from O2 they have owed me £11.00 since 5th October Everyone I have spoken to says they cant do anything about it. However they are good at harrasing me for the £7.99 I couldnt pay because they took out the...

Resolved! Data Usage inaccurate on My O2?

I have 18GB monthly data allowance, which I got a text last month to say I had used up. The MyO2 app also reflected this. Fine, no problem, I just bought a 500MB bolt on. But now when I check my previous data usage on the MyO2 for last month (Septemb...

Resolved! Upgrade/ network

I just got my new phone today as I upgraded early, I still have an airtime bill left on my other phone but I have transferred everything over, will I get my network when my next bill comes out or should it renew automatically?

Resolved! Moving pay monthly sim to a new handset

I want to get the new Google Pixel 6, but the handset only from google - i've read thats an unlocked device, but will i be able to move my pay monthly sim into that phone? My current handset (Samsung S9) i got a few years ago and i'm looking to upgra...

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