Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data Bolton being added via 2202

How can I stop extra data bolt ons being added by ringing the o2 topup/bolt on line? I currently pay my daughters bill and the contract is in my name. We never used to have this problem as only I could previously add bolt ons via my o2 but now she se...

Resolved! Extra GB bolt on needs cancelling

How can I delete a bolt on I have just made? the bolt on is for extra GBIf I go into ‘My Account’ I can view the bolt on, but I can’t delete it.

Resolved! Final bill

Hi there I have finished paying off my pay monthly device plan but keeps saying payment overdue but £0 left to pay why is this

Resolved! Change billing date

I would like to change my billing date

Resolved! How do I cancel a bundle that's no longer needed

I want to cancel a bundle but don't know how to

Resolved! Contract phone

An ex of mine had a huawei phone which has about £400 left of the device to pay. He has been paying it but had took the phone to a cex place and I didn’t think you could do this as it’s still got contract owing. He now has a basic phone. I know I can...

Resolved! Lift a bar

I want to speak to someone on online chats to lift a bar

Resolved! An odd sim swap?

I’m thinking of getting a newer phone for my daughter, she’s currently got the iPhone 7 so I was thinking of giving her my 11 pro max and I’ll get a new 12 or 13 and add it into my account as a linked phone (if thats possible). My question is can I j...

Resolved! Prepaying my bill

Hello! I am student so get a student loan every 3 months (Roughly). Can I prepay my phone bill in advance by making a payment that equals my average bill for 3 months? That way I dont have to worry about it so much. For example, if I pay £130, would ...

Resolved! Getting network up and running

Recently lost my phone. Got the sim cancelled on Monday,. Today upgraded phone and got a new sim with the same number transferred. Have the bars showing access to network, but not able to make or receive calls yet. How long does it normally take for ...

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