Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to find my contract or proof of purchase.

Hi I've recently bought the new z flip 3 and I'm trying to receive my free galaxy watch that I can get after getting the phone but I can't see where I can get proof of my purchase have the receipt but I dosnt have what phone it is on there and I need...

Resolved! Swap

Hi I have new contract Sim only. I try swap my old Sim for new I need stay same old nr top up for this new contract. Haw long I wheating for swap?

Resolved! No SIM card

I started a new contract last week. I received the phone and number shows on myO2, but I didn't get a SIM card. There's no contact details on the O2 site. I've used the web chat a few times in the past, but there's no sign of it now. Can somebody hel...

Resolved! No sim

Hi I recently received a new tablet for mobile Internet. Unfortunately I have not received the sim.The number is registered on my account, but I have no sim.

Resolved! Direct debit

I want to change my direct debit bank details and my direct debit date but I don’t know how and I keeping getting cut off my call

Resolved! How do I add data?

I've used up all my data - again - and have realised that I didn't change my tariff last time, because I couldn't do that AND add more data for the rest of the month. So I added data for the rest of the month and forgot to go back and change the tari...

Resolved! iPhone 13

Hi I wanted to trade my iPhone 12 Pro 128gb for the iPhone 13 pro max. please advice me

Resolved! Apple iPhone 13 pro max order

Really concerned, I can’t log into my o2 to check on my order, it says I do t have any products in my account? Had an email saying sorry item out of stock, but will be with you soon. I can’t find any info about my order and can’t chat about my order ...

Resolved! large bill for one phone call

My monthly bill is usually in the region of £15. I have recently received a bill for £123 for one phone call. I had no idea that this phone call would cost so much and as a pensioner I can't afford to pay it.

Resolved! Change of Payment Details

Hi, I have POA for my Dad and have a 2nd mobile for him on my account. When I try to view his bills on the app it doesnt give me the option. I logged on to my lap top and it does come up but, even when im logged in, when I click on Dads number its as...

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