Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Showing old number

I have recently moved over to 02 my number has changed over but when I text people it’s coming up with the original 02 number not the one it should show

Resolved! Cancel

I am trying to call customer service for so long one lady answer phone she put me through next team for so long I need to hang the call why is customer service so poor

Resolved! Leave

I Would like to leave o2 and I have tried calling the customer service line but I was waiting over a hour to speak to someone so I hung up the phone

Resolved! Speak to someone???

How on earth do you speak to someone at 02 or start a webchat? When I call I go through the options and then it says bye bye and cuts me off. My SIM is supposed to be transferring to 02 today and I need to check if this is happening.The difficulty in...

New Customer

I ordered a new phone yesterday, its supposed to be here today but i’ve had no confirmation e-mail or text regarding delivery. Should i have had this by now?

Resolved! Contract

Hello, I was just wondering if I have two phones in one contract could I pay 1 phone and cancel it without paying the other one?Thank you?

Resolved! Device exchange upgrade

Hi I recently upgraded to 12 pro max I find it too big tbh if I wanted to exchange it but stay sane tariff how long would I be without a phone?? Thanks

Resolved! How do I change my direct debit day

Is there a way to change my direct debit day online?

5G sim

Hi, I recently got the iphone 12 5g phone and the 5g sim, how do i get the sim to work? ive tried doing a sim swap and recieved a 6 digit code but nothing happened! when i put the sim in the phone i have no signal so im still currently using my old s...

Resolved! do i%20need%20to%20switch%20sim

I have just changed to a sim only deal staying with 02. One of their emails says my 'parcel' will be delivered by royal mail. My account says the switch has taken place...do I need to switch sims or continue with the one I have ?

O2

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