Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! About my number

Hello I was just wondering when will my number be transferred over to 02 ?

Resolved! Re-connection Time?

I paid my over due phone bill and started the process of re-connection over 25 hours ago. Why has it still not been re-connected yet?

1 week later, sim is not working still

I am at my wits end...1 week ago exactly, phone was stolen. That evening I reported it stolen, sim barred - fine. Next morning, I upgrade my sim to an o2 refresh plan, get a new phone, I was told to give 24hours for my sim to work. 24 hours pass, I h...

Resolved! O2 Travel Inclusive Zone bolt on issues fixed?

Hello Community ,I'm travelling to Canada in the next month or so, and have a Sim Only tariff that includes the O2 Travel Inclusive bolt on showing in my account, hence, should have inclusive roaming whilst I'm there. Now, my question after checking ...

Resolved! Faulty replacement phone

My original iPhone 12 Pro Max was faulty and because I’m disabled and CANNOT be without a phone I was sent a replacement phone! However this phone does not seem to hold its charge for any length of time

Resolved! GPS SIGNAL UNSTABLE

Why is GPS signal always unstable? It gets lost while driving.

Resolved! Contract end

I want to make sure that when my contract ends 27th November it will actually end. I was with Vodafone before being with O2 and i remember I had to actually call up and cancel my contract, it didn't automatically end on the date it said it ran to. Do...

Resolved! Not letting me pay my bill online

Not letting me pay my bill online

Resolved! I have paid my bill and i haven't received my data my calls or texts

I have paid my bill and i haven't received my data my calls or texts

Resolved! Sim

My sim card isn't working at all. It registers as in don't have the not detected notification. But I can't make phone calls, text or use mobile data. I think I need a new one but can't order one without needing the verification code which I can't get...

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