Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Returning an upgrade in Lockdown

I want to return an upgrade within the 14 days however can't find any way of instigating a return online anywhere. Everytime I try to do so online it just goes to a contact us page and you have to call customer services which itself is restricted. My...

SyGuy by Level 1: Joiner
  • 5 replies
  • 0 kudos

iPhone not delivered

DHL have claimed to deliver my new iPhone to my address. However, they appear to have instead signed for it and kept it themselves????! I have just been sent my first O2 bill and yet I have no phone to speak of.. I have already lodged a complaint wit...

Paying bills whilst on lockdown

Are there any provisions or help available for self employed people who are going to be struggling to pay their phone bill..I have two phones to pay totaling£100 or so...feeling a little worried

Vickie by Level 1: Joiner
  • 7 replies
  • 1 kudos

Put back on

Tried calling 02 but it just automatically hangs up. Tried the 02 live chat which is also not working ?how am I suppose to contact 02?

Geo123 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I'm trying to upgrade my phone as I've just broken mine the screen has fully gone and I'm due an upgrade soon anyway so trying to do an early upgrade and won't let me as I can't get the code from my mobile as it's broken to put in on my iPad. I can't...

Abbie by Level 1: Joiner
  • 1 replies
  • 0 kudos

Coronavirus lockdown and a faulty Huawei P30

I need help with my p30, had it 2 months today whilst charging my phone got super hot and a strange gas smell came from it, now the fingerprint scanner wont work it cant find any wifi networks and also displays no service! I have 2 kids cant go out a...

jc05899 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pay monthly contract ending

Hi all, I believe my contract is ending in May. It is currently the 20gb for £20 contract, but I believe this will go up to 20gb for £40 once this happens. I am currently also looking to leave O2 as where I work the connection is awful, and the quali...

Resolved! Contract

How do I find out how much I have left on my contact to pay

Cjstead by Level 1: Joiner
  • 1 replies
  • 0 kudos

Overdue bill on an old account?

In the last few months I have switched to a different network but recently have recived a text message from o2 stating that I have an overdue bill of £5.04... obviously I don't have full access to my o2 account and my DD was removed. I can't seem to ...

NL by Level 1: Joiner
  • 3 replies
  • 0 kudos