Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit refund due

I’ve lefy O2 and have a credit which is supposed to be sent to my bank acc. Nothing as yet & no one will answer the phone. I assume when they see my number it is stating I’m no longer a customer and they can’t be bothered. Any suggestions how I can c...

Resolved! Name on account is different to that on my Virginmedia Account

I am tempted to put in my first ever complaint to o2. I just upgraded on the 27th October and my reason for doing so was to get the VOLT benefits as I am a Virginmedia customer too. I was told this would take 14 days and today is day 15 and no update...

Resolved! Switching to third party deal on 02

Hi, Ive seen a deal through a third party website which is beneficial to me and is still on the 02 network. When ive then spoke to o2 directly they cannot match it. therefore i just wondered, if i want to keep my number and take the deal out will i n...

Resolved! Account removed

I have 2 mobile accounts but my daughter account is not there and been removed as payments are overdue but now I can't pay it because its been removed ! Please help

Resolved! how many contracts can i have?

Hihow many contracts can I have on one account? or do I need to have different email address?I want to take out a contract each for my kids and link them to my Virgin account and Disney+. Thanks Nick

Resolved! PAC number

I have just changed service provider and I need to give you my PAC so I can keep my number You phone line algorithm just cuts me off but there is no other way of achieving this on the websiteI just seem to be going round in circles

Resolved! Keep number

I have tried 3 times to keep the same number and it hadn't worked, is there any way someone could help me?

Final Bill Refund?

Hi, maybe someone on here can advise me as anytime I use the chat feature regarding this issue I cannot get an answer. I paid off my old device 3 weeks ago (which was on a refresh contract with o2 direct), took out the new contract with Carphone Ware...

Phone cut off

I upgraded my I Phone 11 in October and paid the outstanding balance on my device plan. On the 6th October 2021 the payment was £35.15. On Monday this week, 8th November 2021 I got an email saying there is a balance of £21.82 to clear my account. I r...

Resolved! Using O2 sim in India

Hi, I am currently on a pay monthly contract with 10gb data, unlimited calls/texts. Will the calls/texts I make to UK numbers from India come out of my monthly allowance? Will I be charged to receive calls or texts from UK numbers, while I am abroad ...

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