Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 say you have no virtual account

o2 say I have no virtual account they can see and access it the upgrade team can not put offers on what dus this mean

Resolved! Need to change date for payment

Hi I need to change the date of my bill payment from the 18th to the 28 th please help

Resolved! Paying off my Apple Watch

Hi I would like to pay off the device plan of the Apple Watch to cut down on the monthly payments how can I do that as it’s not letting me do it on the app?

Resolved! PAC Code

Hi, I applied for an O2 sim. Moving over from EE. When signing up I was asked if I had a PAC code. I provided the code I had been given by EE. I have now received my O2 sim and have it in my phone. Do I need to do anything else regarding the PAC code...

Resolved! Account supercharge

Hi, Ive just joined O2 on a monthly contract, I am also with Virgin Media, how do I go about getting my double data boost. Thanks

Resolved! Phone bill

I can’t afford this months bill and every number I ring is an automated service I just need to speak to someone directly is there a number for this

Resolved! Bill

Hi, I’ve got a letter through to pay a bill. I cancelled my account last year about 2 weeks after I got the sim and because i can’t log in to an account it won’t let me pay online. Wondering how I can pay it online now?

Resolved! Travel

I am travelling to cancun Mexica in February. I wanted to ask. Will my pay monthly sim work in over there? Will I have data when abroad. I went to Greece last September and it worked great. Is it going to be the same over in mexico

Resolved! Gympass app and website - issue with O2 data

Hi everyone, looking for some help. I use the app Gympass to get access to my local gym. I arrive at the gym, log into the app to ‘check in’ and then have 15 mins to get into the gym. For the past week my O2 data doesn’t seem to be working with eithe...

Resolved! Oppo watch

Hi can anyone tell me how I can check up on my free oppo watch that was ordered on the 28th December 21. This watch was a free gift when buying the phone but as yet has not arrived. Thank you

O2

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