Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Final bill for my contract

it’s really unfair, I’m still being charged for a contract that has been ended in January, my phone is mine but why am I still paying the same amount till today? It just doesn’t make any sense to me at all, this is the first time I’ve had a contract ...

Resolved! contract for child

Hi all,Currently I have my daughters contract phone in my name and the bill coming out of my account..This was initially because she was too young to get a contract. She now just sends me her phone bill money and it just comes out of my bank. I would...

Resolved! Order not processed

I ordered an xbox on Christmas day paid the £30 up front cost and according to O2 app its not even at processing stage. I tried calling customer service but got fed up of waiting on hold then being cut off before getting through to anyone.

Resolved! Late payment

Late payment my bill is late and will be payed on the 15th February

Resolved! Sim

I have just upgraded and received my new phone today. It’s all set up. I received a new SIM with my phone. However it is not working with my phone. It just say’s no SIM. My SIM in my old phone is working so I just put the old SIM in my new phone. Can...

Resolved! new direct debit

I need to set up new direct debit as cancelled last one in error

Resolved! Cap on bill

I want a £0 cap on my bill so it never goes over many thank kyle

Resolved! NHS Email address

I previously had the 20% NHS discount but I’ve just upgraded and when I re register on O2 open my NHS email address, which has been changed from previous one, is not being accepted. It ends @aapct.scot.nhs.uk. I am based in Ayrshire and Arran health ...

Resolved! I canceled both my O2 mobile number but I'm still getting billed!

On December the 17th 2021 I called the O2 customer service to cancel both my mobile lines as I moved abroad and no longer needed them. I was told that I would be charged up to the 16th of January 2022 due to the 30 days notice period. But I keep gett...

Resolved! 20% discount

I recently changed my phone and on my bill I have noticed that there is no 20% loyalty discount anymore why

O2

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